Dermatology Admin/ Receptionist

The post holder’s primary responsibility is to answer all incoming calls to our dermatology service, supporting our patients, clinicians, and support staff through the patient’s pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly. They should be passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation. An empathetic approach to patients and being a self‑motivated team player who can demonstrate our TRUST company values is essential for making a difference to people’s lives.

Key Responsibilities:

• Provide patients and clients who contact the service via telephone or face to face with excellent patient care, ensuring that all telephone calls and patients are greeted promptly, professionally, and politely.
• Have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmations, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
• Understand the E-Referral service system to ensure all patient queries are acted upon and responded to during calls.
• Be involved in the weekly rota for managing the main dermatology mailbox, ensuring all emails are responded to promptly and professionally.
• Always maintain patient medical records on clinical systems.
• Liaise with clinical, administrative, and support staff as required.
• Always maintain patient confidentiality, adhering to data protection policies and procedures.
• Report any complaints, incidents, significant events, risks via DMC’s management information system.
• When required, support the service administration team with tasks such as sending appointment reminders, cancelling clinics, and E-Referral service worklists.