It Support Analyst in Royal Leamington Spa

IT Support Analysts | Leamington Spa | Full-time | On-site £35,000 – £50,000 DOE | MSP background essential Our client is a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions. Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work. Essential Requirements: * Proven experience in an MSP (Managed Service Provider) environment * Full UK driving licence and access to a car * Comfortable being on-site full-time * Based locally to Leamington Spa Key Responsibilities: * Provide 1st and 2nd line support to a wide-ranging client base * Diagnose and resolve hardware, software, and network issues * Support and configure VoIP systems, mobile devices, and user accounts * Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls) * Assist with onboarding and infrastructure projects * Travel to local client sites when required Key Skills & Experience: * Strong knowledge of Windows Server, Active Directory, and Group Policy * Experience supporting Microsoft 365, SharePoint, and Azure * Solid understanding of VPNs, networking, and cybersecurity best practices * Familiarity with ConnectWise (Automate and/or manage) is a bonus * Excellent troubleshooting and communication skills * Confident in client-facing settings Why Apply? This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time. If this sounds like your next step, we’d love to hear from you