At a Glance
- Tasks: Lead and support large frontline service teams in a dynamic operational environment.
- Company: Join a high-profile organisation with a focus on team success and growth.
- Benefits: Competitive salary, excellent benefits, and opportunities for career advancement.
- Other info: Thriving workplace with challenges that foster personal and professional development.
- Why this job: Make a real impact by driving performance and accountability in a large team.
- Qualifications: Experience in operations or contract management with strong leadership skills.
The predicted salary is between 60000 - 67000 £ per year.
Location: Birmingham / West Midlands
Salary: £60,000–£67,000, Excellent benefits
The Role
Experienced Operations Manager required to lead large-scale frontline service teams across a busy, high-profile contract. Candidates must have genuine drive and a desire to build successful teams and services, and be ready to grow with the organization.
Responsibilities
- Lead and support a team of Operational Supervisors overseeing a large frontline workforce.
- Manage day-to-day operational delivery across all services.
- Make key judgement calls around priorities, scheduling, deployment and reactive service demands.
- Drive consistency, performance and accountability across a large unionised workforce.
- Support planning and improvement activity in a challenging, high-volume operational environment.
Ideal Candidate
- Strong operations management/Contract Management experience leading large frontline or field-based teams.
- Excellent man‑management, leadership and decision‑making skills.
- Background in street running complex operations, waste, FM, environmental services, logistics, transport, military or similar operational environments.
- Confident working with reactive priorities, workforce planning and operational deployment.
- Resilient, consistent and able to lead effectively in a unionised or complex workforce setting.
Operations Manager / Contract Manager employer: DMA Group
As an Operations Manager with us in Birmingham, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive salaries and excellent benefits, alongside opportunities to lead impactful teams in a high-profile environment, ensuring your contributions are recognised and valued. Our commitment to fostering a collaborative atmosphere makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager / Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them succeed. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and tackled operational challenges. This is your chance to shine and demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Operations Manager / Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading large teams and managing complex operations. We want to see how your background fits with our needs!
Showcase Your Leadership Skills:In your cover letter, give us examples of how you've successfully led teams in high-pressure environments. We love to see real-life stories that demonstrate your man-management and decision-making skills.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements stand out without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DMA Group
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management landscape, especially in high-volume environments. Brush up on your knowledge of frontline service delivery and be ready to discuss how you've successfully managed similar teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and man-management abilities. Think about times when you’ve motivated a team or made tough decisions under pressure. This role requires someone who can drive performance, so be ready to demonstrate how you’ve done this before.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges. Practice articulating your thought process on prioritising tasks, managing reactive demands, and ensuring accountability within a unionised workforce. This will show your problem-solving skills and decision-making capabilities.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Familiarise yourself with their approach to service delivery and team dynamics. During the interview, align your answers to reflect how your personal values and experiences fit with their organisational goals.
