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- Tasks: Provide 1st and 2nd line IT support and troubleshoot various tech issues.
- Company: Established MSP with a people-first approach and strong client relationships.
- Benefits: Competitive salary, modern office environment, and supportive team culture.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in an MSP environment and strong troubleshooting skills.
- Other info: Exciting career growth opportunities in a collaborative workspace.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a well-established MSP and IT consultancy with over 20 years experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services from day-to-day support to strategic cloud and infrastructure solutions.
Due to continued growth, they are now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role and with their brand-new, modern offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.
Essential Requirements- Proven experience in an MSP (Managed Service Provider) environment
- Full UK driving licence and access to a car
- Comfortable being on-site full-time
- Based locally to Leamington Spa
- Provide 1st and 2nd line support to a wide-ranging client base
- Diagnose and resolve hardware, software, and network issues
- Support and configure VoIP systems, mobile devices, and user accounts
- Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
- Assist with onboarding and infrastructure projects
- Travel to local client sites when required
- Strong knowledge of Windows Server, Active Directory, and Group Policy
- Experience supporting Microsoft 365, SharePoint, and Azure
- Solid understanding of VPNs, networking, and cybersecurity best practices
- Familiarity with ConnectWise (Automate and/or manage) is a bonus
- Excellent troubleshooting and communication skills
- Confident in client-facing settings
This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do and backs each other to deliver great service, every time.
If this sounds like your next step, we’d love to hear from you.
It Support Analyst employer: DMA Group
Contact Detail:
DMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. Attend local meetups or tech events in Leamington Spa to get your name out there and make some valuable contacts.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, Active Directory, or any of the other key skills mentioned, be ready to discuss specific examples during interviews. We want to see how you’ve tackled real problems in real time.
✨Tip Number 3
Prepare for hands-on assessments! Many IT roles, especially in support, might include practical tests. Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of hardware and software setups.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace It Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP background and any relevant IT support roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your values align with ours. Show us your personality and enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled real-world IT issues. We love candidates who can demonstrate their troubleshooting abilities and how they’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DMA Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and Microsoft 365. Be ready to discuss your experience in an MSP environment and how you've tackled real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you approached them.
✨Be Client-Focused
Since this role involves client interaction, practice how you communicate technical information clearly and effectively. Show that you understand the importance of a people-first approach and how you can contribute to strong client relationships.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
