Customer Service Advisor Location: Scunthorpe Job Type: Full-time, Office-based We are looking for a dedicated and enthusiastic Customer Service Advisor to join our team at our Scunthorpe depot. This is a full-time, office-based role offering the opportunity to play a key part in delivering an excellent customer experience. Customer service is at the heart of what we do. We have high standards and are always looking for ways to improve the service we provide. Working closely with colleagues in Sales and Transport, this role helps ensure the smooth and efficient running of daily operations and the best possible outcomes for our customers. Key Responsibilities: * Acting as the first point of contact for customers via telephone and email (inbound and outbound) * Taking customer bookings and resolving queries or concerns in a timely and professional manner * Escalating issues where appropriate to ensure prompt resolution * Accurately entering and updating information on internal systems * Working collaboratively as part of a team to deliver excellent customer service * Carrying out general administrative tasks as required The role may also involve other reasonable duties from time to time to support the team during periods of staff absence or changing business needs. Skills and Experience Required: * Previous experience in a customer-facing role is essential * Excellent written and verbal communication skills * Strong interpersonal skills with a positive, customer-focused attitude * Resilient, adaptable, and eager to learn * IT literate with good attention to detail * Motivated and able to work well as part of a team Working Hours: * 40 hours per week * Monday to Friday, 09:00 – 17:00 * 30-minute unpaid break Salary: * £26,000 per annum (depending on experience) If you’re someone who enjoys helping customers, thrives in a busy office environment, and is keen to develop your skills, we’d love to hear from you
