At a Glance
- Tasks: Assist customers with vehicle queries and ensure a positive service experience.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: 30 days holiday, pension scheme, and discounts for friends and family.
- Other info: Dynamic team environment with a commitment to inclusivity and internal promotions.
- Why this job: Kickstart your career in the automotive industry with training and growth opportunities.
- Qualifications: Customer-focused attitude; no prior automotive experience required.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for an experienced Service Advisor to join our Skoda Wakefield site. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle.
What we offer
- 30 days holiday (including Bank Holidays), increasing with length of service
- Pension scheme
- Discount for servicing and repairs on your family and friend’s cars
- £25 contribution to eye tests
- Cycle to work scheme
Hours
44.5 hours per week – agreed in line with site rota, inclusive of Saturday rota. You must hold a current valid clean driving licence.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor in Wakefield employer: DM Keith Ltd
Join our family-run business in Wakefield, where we prioritise a supportive work culture and genuine care for our customers. With over 60 years of experience and a commitment to promoting from within, we offer extensive training and development opportunities, ensuring that you can build a rewarding career in the automotive industry. Enjoy competitive benefits, including generous holiday allowance and a pension scheme, all while being part of a team that values Fit, Fun, Family, and Fearless attitudes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Wakefield
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they emphasise family values. This will help you connect with them during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you've gone above and beyond for someone. We want to see that can-do attitude in action!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share what it’s really like to work there and give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source. Don’t miss out on this fab opportunity!
We think you need these skills to ace Service Advisor in Wakefield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the automotive industry. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience or skills that align with our Family Values of Fit, Fun, Family, and Fearless. This shows us you’re genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at DM Keith Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their history, their position in the automotive industry, and what makes them unique. This will not only impress the interviewers but also help you align your answers with their core values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Focus
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you maintain relationships, as this will demonstrate that you’re the right fit for their team-oriented environment.
✨Demonstrate Your Can-Do Attitude
The company values a can-do attitude, so be ready to discuss how you tackle challenges head-on. Share stories that illustrate your ambition and determination to succeed, especially in fast-paced situations. This will show that you embody the spirit they’re looking for in a candidate.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes and career progression opportunities. This shows your interest in growing within the company and reinforces your commitment to becoming a top performer.
