At a Glance
- Tasks: Assist customers with vehicle queries and ensure a positive service experience.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: 30 days holiday, pension scheme, and discounts for friends and family.
- Other info: Dynamic team environment with a commitment to inclusivity and career progression.
- Why this job: Kickstart your career in the automotive industry with training and growth opportunities.
- Qualifications: Customer-focused attitude; no prior automotive experience required.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for an experienced Service Advisor to join our Skoda Wakefield site. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle.
What we offer
- 30 days holiday (including Bank Holidays), increasing with length of service
- Pension scheme
- Discount for servicing and repairs on your family and friend’s cars
- £25 contribution to eye tests
- Cycle to work scheme
Hours 44.5 hours per week – agreed in line with site rota, inclusive of Saturday rota. You must hold a current valid clean driving licence. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor employer: DM Keith Ltd
Join our family-run business in Wakefield, where we prioritise a supportive work culture and genuine care for our customers. With over 60 years of experience and a commitment to promoting from within, we offer extensive training and real opportunities for career progression in the automotive industry. Enjoy competitive benefits, including 30 days of holiday, a pension scheme, and discounts on services, all while being part of a team that values Fit, Fun, Family, and Fearless attitudes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they emphasise family values. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to engage with us directly. Don’t miss out on this fab opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the automotive industry. A bit of enthusiasm can go a long way!
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience or skills that align with our Family Values of Fit, Fun, Family, and Fearless. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our family!
How to prepare for a job interview at DM Keith Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their history, their position in the automotive industry, and what makes them stand out. This will not only impress the interviewers but also help you align your answers with their core values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Focus
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you maintain relationships, as this will demonstrate that you can handle the fast-paced environment they mentioned.
✨Demonstrate Your Can-Do Attitude
The company is looking for genuine people with a positive attitude. During the interview, express your enthusiasm for the role and your willingness to learn. Share instances where you've tackled challenges head-on, showing that you embody the fearless spirit they value.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training opportunities they offer or how they promote from within. This shows your interest in long-term growth within the company and reinforces your ambition to be the best in your role.
