At a Glance
- Tasks: Assist in managing the Service department and ensure top-notch customer experience.
- Company: Join a family-run business ranked in the AM top 50 car dealers.
- Benefits: 30 days holiday, eye test contribution, cycle to work scheme, and flexible hours.
- Other info: Work in a dynamic environment that values genuine people and promotes from within.
- Why this job: Be part of a supportive team with real opportunities for growth and development.
- Qualifications: Experience in Aftersales management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Assistant Service Manager to join our team in Grimsby. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About you / the job role
We’re looking for a diligent, conscientious candidate, with Aftersales management experience. The right candidate will work well in a fast-paced environment, maintaining a keen eye for detail and a clear focus on the customer experience. As Assistant Service Manager, you will aid in the efficient running of the Service department- acting as a link between the Service Manager, and the other Aftersales colleagues. You will be expected to assist in the management of both front of house and workshop staff, ensuring all staff members work harmoniously, embodying effective communication. There will be an element of people management, with a focus on targets and KPI’s to ensure that our colleagues and Dealership are reaching their potential and upholding Brand standards.
The chosen candidate’s duties will include, but not be limited to:
- Assisting the Service Manager with dealing with any customer issues and complaints.
- Ongoing monitoring and working to monthly, quarterly and annual targets, in order to maximise profitability.
- Maximising commercial opportunities, monitoring customer needs to maintain high levels of customer service.
- Effectively, market and sell service plans and warranties.
- Demonstrating a good level of people management- jointly holding monthly reviews with all of your team.
What we offer
- 30 days holiday (Including Bank Holidays), increasing with length of service.
- £25 contribution to eye tests.
- Cycle to work scheme.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Assistant Service Manager in Grimsby employer: DM Keith Ltd
Join a family-run business in Grimsby that has been thriving for over 60 years, where your ambition and customer-focused attitude will be valued. With a commitment to employee growth through extensive training and a culture that prioritises family values, you will find a supportive environment that encourages progression from within. Enjoy an industry-leading benefits package, flexible working hours, and the opportunity to work alongside a dedicated team that truly cares about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Grimsby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DM Keith Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DM Keith Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Service Manager in Grimsby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DM Keith Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DM Keith Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DM Keith Ltd!
How to prepare for a job interview at DM Keith Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
