At a Glance
- Tasks: Provide top-notch IT support and enhance user experience across the organisation.
- Company: Join a leading consultancy with a collaborative and innovative culture.
- Benefits: Flexible working, professional development, and opportunities for career progression.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact while gaining hands-on experience with cutting-edge technologies.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Established in 2005, the DLRC Group has developed a deserved reputation for being a leading consultancy, with a wealth of regulatory and scientific knowledge and considerable experience in both leadership and management.
The company has recently expanded to include affiliates based in Germany and the US.
Our growing team comprises over 90 qualified professionals with a pharmaceutical and/or regulatory background, as well as over 30 dedicated supporting staff in areas of Business Development, Finance, Business Services and People Practices.
We provide services to over 130 organisations, enabling them to achieve their strategic and operational development objectives.
DLRC’s expertise and flexible working approach ensures the provision of a highly motivated team who interact effectively with clients and regulators globally, to support both single issues and long-term commitment to projects.
UK | Officer Based/Hybrid Working
The IT Support Engineer is responsible for providing first and second line technical support across the organisation, ensuring users receive a responsive, high-quality IT service while supporting the maintenance, administration, and continuous improvement of the company's technology environment.
The Opportunity
This role is ideal for an ambitious IT professional looking to progress from a 1st Line Support position into a broader 2nd Line Support role.
You will gain hands-on experience across Microsoft 365, endpoint management, infrastructure support, networking, security, and cloud services while working closely with colleagues throughout the business.
As a highly visible member of the IT team, you will act as a trusted point of contact for end users, delivering excellent customer service, resolving technical issues, supporting office technology, and contributing to IT projects that enhance productivity, security, and user experience.
Key Responsibilities
- Provide 1st and 2nd line technical support for hardware, software, network, and application-related issues
- Manage support requests through the IT Service Management system, ensuring tickets are logged, updated, and resolved within agreed service levels
- Diagnose, troubleshoot, and resolve technical incidents, escalating issues where appropriate
- Deliver remote and desk-side support while maintaining excellent communication throughout the support lifecycle
- Conduct IT inductions and onboarding activities for new starters
- Create, modify, and disable user accounts while managing Microsoft 365 licences and group memberships
- Support Microsoft 365 services including Exchange Online, Teams, One Drive, and Share Point
- Assist users with password resets, multi-factor authentication enrolment, and access requests
- Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment
- Support Microsoft Intune device management, enrolment processes, and endpoint compliance policies
- Perform software installations, updates, patch management, and device lifecycle activities
- Provide support for meeting room technologies, Microsoft Teams Rooms, audio visual equipment, and conferencing systems
- Maintain IT hardware inventory and ensure equipment availability for business operations
- Monitor and support Windows Server environments, Active Directory, and Microsoft Entra ID administration
- Troubleshoot networking issues including DNS, DHCP, VPN, wireless connectivity, and related infrastructure services
- Monitor backups, system alerts, and service availability, escalating risks when required
- Assist with Microsoft Defender administration and endpoint security controls
- Support security investigations and incident response activities under the guidance of senior engineers
- Produce and maintain technical documentation, knowledge base articles, and support procedures
- Identify recurring issues, recommend service improvements, and contribute to continuous improvement initiatives
- Support internal IT projects, technology rollouts, and infrastructure enhancement programmes
- Maintain awareness of emerging technologies, security threats, and industry best practices.
About You
- Ideally possess a minimum of two years' experience within an IT Support, Service Desk, or Technical Support environment
- Experience supporting Windows 11 devices and end-user computing environments
- Practical experience administering Microsoft 365 services and user accounts
- Knowledge of Active Directory and Microsoft Entra ID user and device management
- Experience with Microsoft Intune or similar mobile device management platforms
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking
- Experience working with IT ticketing and service management systems
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills with a customer-focused approach to support delivery
- Ability to manage competing priorities and work effectively in a fast-paced environment
- Comfortable supporting users both remotely and face-to-face
- Highly organised with strong attention to detail and documentation standards
- Professional, approachable, and capable of building positive relationships across the business
- Self-motivated with a willingness to learn and develop new technical skills.
- Experience working with Microsoft Azure and cloud technologies
- Knowledge of Microsoft Defender and endpoint security solutions
- Experience supporting Share Point Online and Microsoft Teams environments
- Exposure to Power Shell scripting and automation
- Understanding of backup, disaster recovery, and business continuity solutions
- ITIL Foundation certification or equivalent
- Microsoft certifications such as MS-900, AZ-900, MD-102, or equivalent technical qualifications.
- Success in the First 12 Months
The successful candidate will
- Establish themselves as a trusted and responsive point of contact for IT support across the business
- Consistently deliver high levels of customer satisfaction and service quality
- Improve ticket resolution times and reduce recurring support issues through proactive problem management
- Strengthen Microsoft 365 administration and endpoint management processes
- Contribute to improved device compliance, security posture, and user experience
- Successfully support new starter onboarding and office technology operations
- Enhance technical documentation, knowledge management, and support procedures
- Contribute to IT projects, infrastructure improvements, and service enhancement initiatives
- Develop broader technical capabilities across cloud services, networking, security, and systems administration.
- Opportunity to progress from 1st Line into a more advanced 2nd Line Support role
- Exposure to a broad range of Microsoft technologies, cloud services, networking, and security solutions
- Supportive environment focused on technical development and career progression
- Opportunity to work on IT projects and continuous improvement initiatives
- Collaborative culture with strong emphasis on customer service and professional growth
- Chance to make a visible impact on employee productivity, service quality, and technology adoption across the organisation.
We are a consultancy built on integrity, respect, and accountability. Our people are trusted to take ownership, supported to develop, and encouraged to think commercially.
We bring energy and enthusiasm to our work, collaborating closely with clients and partners to deliver practical, sustainable solutions.
With flexible working and strong professional development pathways, we offer an environment where regulatory consultants can build influence, capability, and long-term careers.
We review applications and conduct interviews on a rolling basis, so don’t delay in applying.
Our Talent Acquisition team will be in touch with an update once your application has been reviewed.
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IT Support Engineer employer: DLRC
At DLRC Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and professional growth. As an IT Support Engineer, you will benefit from hands-on experience with cutting-edge technologies in a supportive environment that prioritises employee development and career progression. Our flexible working arrangements and commitment to integrity and accountability ensure that you can thrive while making a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DLRC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DLRC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DLRC!
✨Direct Apply to DLRC
Let's not forget to apply directly through the DLRC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DLRC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DLRC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DLRC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
