Business Support Manager- Part Time in Hitchin

Established in 2005, the DLRC Group has developed a deserved reputation for being a leading consultancy, with a wealth of regulatory and scientific knowledge and considerable experience in both leadership and management. The company has recently expanded to include affiliates based in Germany and the US. Our growing team comprises over 90 qualified professionals with a pharmaceutical and/or regulatory background, as well as over 30 dedicated supporting staff in areas of Business Development, Finance, Business Services and People Practices. We provide services to over 130 organisations, enabling them to achieve their strategic and operational development objectives. DLRC’s expertise and flexible working approach ensures the provision of a highly motivated team who interact effectively with clients and regulators globally, to support both single issues and long-term commitment to projects.

We are seeking a Business Support Manager to oversee the delivery of office operations and administrative services. Leading the administrative function, managing facilities, suppliers, and business support processes. The Business Support Manager also provides support to the Executive and Board activities, ensuring a professional and efficient working environment.

The opportunity:

You will manage the administration departments in the UK, USA and Germany, and coordinate admin tasks across affiliates where appropriate. Develop and maintain standard operating procedures (SOP’s) for all core admin and office processes to reduce dependency on individuals.

Key responsibilities:

• Own and continuously improve scalable business support processes to support planned headcount growth.
• Identify and implement (with IT Support) process automation and standardisation to reduce manual effort as headcount and transaction volumes increase.
• Maintain consistent document management and record retention across regions.
• Support the CFO in maintaining governance, internal controls and compliance as organisational complexity increases.
• Support preparation for external audits, certifications or client assurance requests in relation to business support role.
• Regularly review and update the Business Continuity Plan (office, not IT disaster recovery, etc.).
• Maintain oversight of operational risks (facilities, vendors, continuity etc) and elevate issues proactively.
• Coordinate all administrative aspects of Board Meetings, including scheduling and attendee management, preparing agendas, taking minutes, and supporting directors and non-executive directors as required.
• Manage group company insurance policies to ensure group is covered and competitiveness and timely renewal.
• Manage facilities operations and head office budget, including invoice approvals and cost control.
• Oversee FACOP/HO vendor management, including ensuring contracts are current and renewed as needed, and support the implementation of new vendor agreements.
• Manage fire safety requirements, including extinguisher inspections, internal walk‑rounds, and ensuring external fire risk assessments are complete.
• Actively contribute as a member of the sustainability committee.
• Covering and/or directing medical information calls as appropriate.
• Provide administrative and operational support across the Executive and wider administration teams, including cover for key activities (e.g. meeting coordination and onboarding) and delivery of ad hoc tasks and projects as required.

About you:

• Ability to prioritise and manage multiple tasks with attention to detail and adaptability.
• Ability to lead and coordinate activities across teams, supporting delivery and maintaining standards.
• Strong collaboration skills to build trust and positive relationships across teams.
• Good communication skills, with the ability to engage with colleagues, senior leadership, and external stakeholders.
• Demonstrate and operate in line with the behaviours outlined in the Behavioural Competency Framework at the required level.
• Proactive approach to problem‑solving and identifying improvements.
• High level of accuracy and attention to detail in all work.
• Ability to adapt to changing priorities and business needs.
• Maintains professionalism, discretion, and confidence at all times.
• Eligible to work in the UK; fluent in English.

We are a consultancy defined by integrity, respect, and accountability. Our people are trusted to lead, encouraged to think boldly, and supported to deliver exceptional outcomes. We combine energy and ambition with a collaborative mindset, turning complex challenges into sustainable, transformative solutions. Through flexible working, unrivalled professional development, and strong internal and external partnerships, we create an environment where senior professionals can grow, influence, and make a lasting impact.

We review applications and conduct interviews on a rolling basis, so don’t delay in applying. Our Talent Acquisition team will be in touch with an update once your application has been reviewed.