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- Tasks: Lead and manage client implementation projects in the payments industry across MEA and APAC.
- Company: Join dLocal, a global leader in payment solutions for emerging markets.
- Benefits: Enjoy remote work, flexible schedules, learning opportunities, and a social budget.
- Why this job: Be part of a diverse team impacting millions while fostering a culture of excellence.
- Qualifications: 8+ years in payments or fintech, with leadership experience and strong project management skills.
- Other info: Work with a global team of 1000+ from 30+ nationalities.
The predicted salary is between 43200 - 72000 £ per year.
Regional Delivery Implementation Head – MEA
Join to apply for the Regional Delivery Implementation Head – MEA role at dLocal
Regional Delivery Implementation Head – MEA
Join to apply for the Regional Delivery Implementation Head – MEA role at dLocal
Get AI-powered advice on this job and more exclusive features.
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What\’s the opportunity?
The Regional Delivery Implementation Head – MEA/ APAC is a senior leadership position responsible for overseeing the successful execution of client implementation and delivery projects within the payments industry across the MEA and APAC regions.
As a member of the Delivery Leadership team, this leader will help define and drive the global delivery strategy. This role will lead a regional team of Delivery Implementation Managers, fostering a culture of excellence, accountability, and continuous improvement; build scalable frameworks, and act as the main driver of operational excellence in merchant go-lives. This role ensures that all projects align with the company\’s strategic objectives, meet quality standards, and are delivered on time and within budget.
This role requires a mix of strategic leadership, executional rigor, and stakeholder management, with the ability to work cross-functionally across Product, Tech, Legal, Compliance, Regulatory, Finance, Operations, and Customer Success.
What will I be doing?
- Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
- Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
- Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
- Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets.
- Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
- Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
- Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
- Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
- Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
- Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
- Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
- Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
- Implement structured project governance, status tracking, and escalation models
- Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
- Champion automation, efficiency, and data visibility across the delivery lifecycle
- Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
- Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly
What skills do I need?
- 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
- Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall)
- Excellent project management, problem-solving, and stakeholder communication skills
- Strong leadership and team management abilities.Excellent strategic planning and organizational skills
- Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira)
- Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
- Exceptional communication and interpersonal skills, with fluency in English. Other languages are a plus.
- Ability to analyze complex problems and develop effective solutions
- Proactive and results-driven mindset.Comfortable working in a high-growth, fast-paced, and constantly evolving environment.
- Strong sense of accountability and integrity
- Committed to fostering a culture of continuous improvement and excellence
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
- Referral bonus program: our internal talents are the best recruiters – refer someone ideal for a role and get rewarded
- Learning & development: get access to a Premium Coursera subscription
- Language classes: we provide free English, Spanish, or Portuguese classes
- Social budget: you\’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
- For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Regional Delivery Implementation Head – MEA employer: dLocal
Contact Detail:
dLocal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Delivery Implementation Head – MEA
✨Tip Number 1
Familiarise yourself with the payments industry, especially in the MEA and APAC regions. Understanding local market dynamics and regulatory environments will help you demonstrate your strategic insight during discussions.
✨Tip Number 2
Network with professionals in the fintech space, particularly those who have experience in delivery implementation. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in previous roles. Highlighting specific examples of fostering a culture of excellence will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in project management methodologies like Agile and Scrum. Being able to speak knowledgeably about these frameworks will show your commitment to operational excellence.
We think you need these skills to ace Regional Delivery Implementation Head – MEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in implementation, delivery, or onboarding within the payments or fintech industry. Emphasise any leadership roles and specific achievements that align with the responsibilities of the Regional Delivery Implementation Head.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of dLocal's mission and how your skills can contribute to their goals. Mention your experience with cross-functional teams and your strategic approach to project management.
Highlight Key Skills: In your application, clearly outline your proficiency in project management methodologies like Agile and tools such as Jira. Also, mention your ability to analyse complex problems and develop effective solutions, as these are crucial for the role.
Showcase Cultural Fit: Demonstrate your alignment with dLocal's values by discussing your proactive mindset, commitment to continuous improvement, and experience in high-growth environments. This will help convey that you are a good fit for their dynamic culture.
How to prepare for a job interview at dLocal
✨Understand the Company Culture
Before your interview, take some time to research dLocal's culture and values. They pride themselves on being customer-centric and fostering a dynamic, flexible work environment. Showing that you align with these values can set you apart.
✨Demonstrate Leadership Experience
As a Regional Delivery Implementation Head, you'll need to showcase your leadership skills. Prepare examples of how you've successfully led teams, managed projects, and driven operational excellence in previous roles, especially in the payments or fintech sectors.
✨Prepare for Stakeholder Management Questions
Given the role's emphasis on stakeholder engagement, be ready to discuss your experience in managing relationships across various departments. Think of specific instances where you navigated complex delivery issues and ensured alignment among teams.
✨Showcase Your Problem-Solving Skills
The ability to analyse complex problems and develop effective solutions is crucial for this position. Prepare to discuss challenges you've faced in past projects and how you approached them, highlighting your strategic planning and organisational skills.
