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For Companies At a Glance
- Tasks: Support sales teams by managing contracts and ensuring customer satisfaction.
- Company: Join a dynamic company focused on operational excellence and teamwork.
- Benefits: Enjoy flexible hours, health programs, and career development opportunities.
- Other info: Two days of volunteering per year and a commitment to wellbeing.
- Why this job: Make a real impact while building relationships and driving sales success.
- Qualifications: Strong attention to detail and experience with Microsoft Office tools required.
The predicted salary is between 30000 - 40000 £ per year.
As a Sales Support Officer, you will play a key role in supporting the UK FA&O sales teams to achieve sales targets. You’ll manage contract documentation, quoting for smaller dealerships, and ensure timely validation and activation of contracts. You’ll be a reliable point of contact for internal and external stakeholders, helping drive operational excellence and customer satisfaction.
Day to Day
- Build and maintain strong relationships with internal and external partners.
- Support the sales team by managing incoming contract documentation and telephone queries.
- Manage and monitor the sales pipeline, ensuring timely follow‑up and resolution of issues.
- Complete quoting activity for smaller dealerships, ensuring accuracy and alignment with sales strategy.
- Validate contracts and perform system data entry with high attention to detail.
- Liaise with internal stakeholders to resolve operational issues and ensure seamless processing.
- Maintain CRM and other systems with up-to-date and accurate information.
- Identify and signal sales opportunities to the sales team.
- Participate in relevant regulatory examinations and ensure compliance with company policies.
Measures
- Right First Time (RFT) targets
- Pipeline and WIP time management
- Inbox and workload efficiency
- Customer and stakeholder feedback
- Accuracy and timeliness of quoting and contract validation
- Support of regional and national sales performance
All members enjoy
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home.
- Career development opportunities: online learning, member development programs.
Essentials
- Knowledge of Financial Services (FCA/TCF)
- Strong attention to detail and time management.
- Experience with Excel and other Microsoft Office tools.
- Excellent verbal and written communication skills.
- Ability to manage inbound/outbound customer calls.
- GCSE Maths or equivalent.
Extras
- Experience in equipment leasing and vendor finance.
- Proactive mindset and ability to take ownership.
Wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness, and maintain balance between work and other priorities that make up their lives.
Wellbeing Categories
- Connection – Build meaningful connections with other DLL members.
- Health – Manage mental, emotional and physical health.
- Finance – Provide learning opportunities to help members achieve personal financial health.
- Lifestyle – Maintain balance between work and life priorities.
DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
Sales Support Officer in Watford employer: DLL
Contact Detail:
DLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Officer in Watford
✨Tip Number 1
Networking is key! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their sales processes. Show them you know how to support their sales team and drive operational excellence.
✨Tip Number 3
Practice your communication skills! As a Sales Support Officer, you'll need to manage queries and liaise with stakeholders. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Support Officer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Officer role. Highlight your experience with contract management and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting sales teams and how you can contribute to operational excellence. Keep it engaging and relevant to the role – we love a good story!
Show Off Your Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DLL
✨Know Your Stuff
Familiarise yourself with the financial services sector, especially FCA and TCF regulations. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Attention to Detail
Since this role requires high accuracy in contract validation and quoting, prepare examples from your past experiences where your attention to detail made a difference. Be ready to discuss how you manage tasks that require precision.
✨Practice Your Communication Skills
As a Sales Support Officer, you'll be liaising with various stakeholders. Practise articulating your thoughts clearly and concisely. Consider role-playing common scenarios, like handling customer queries or discussing contract details.
✨Demonstrate Your Proactive Mindset
Think of instances where you've taken initiative in previous roles. Whether it was identifying sales opportunities or resolving operational issues, showcasing your proactive approach will resonate well with the interviewers.