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- Tasks: Be the first point of contact for customers, providing top-notch support via phone and email.
- Company: Join DLL, a global asset finance company with a vibrant culture.
- Benefits: Enjoy 25 days paid leave, private healthcare, and flexible hybrid working.
- Why this job: Make a real impact by helping customers and improving processes every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great career development opportunities and a commitment to wellbeing.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As a Customer Service Specialist, you will be the first point of contact for customers, vendors and dealers, delivering clear, efficient and high‑quality support. You’ll handle enquiries across phone and email, manage contract updates, maintain accurate documentation and help ensure smooth operational processes. With a strong focus on service, accuracy and continuous improvement, you’ll contribute to positive customer outcomes and support the overall efficiency of our team.
Day To Day
- Providing exceptional customer services on the front line, handling contact with vendors, dealers and customers via phone and email.
- Translating customer needs to the best customer outcomes.
- Making (administrative) changes in existing contracts throughout the lifetime of the agreement.
- Providing settlement quotations in line with process and agreement guidelines.
- Ensuring HPI monitoring is continuously reviewed and kept up to date, minimizing risk.
- Uploading invoices to third‑party platforms including Ariba and Coupa.
- Documenting and archiving data.
- Identifying and referring any new business opportunities.
- Supporting process improvements and contributing to the follow‑up of these improvement suggestions.
- Escalating complaints to the Complaints Team.
Essentials
- Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs.
- Strong written and verbal communication skills.
- Attention to detail.
- Accountability – taking ownership for the customer experience and having a passion for helping internal and external customers.
- Thinking commercially when making decisions and prioritising workload.
- Flexibility to adapt in the role to meet the needs of the business.
- Commitment to DLL’s continuous process improvement (CPI) culture.
Extras
- Experience in equipment leasing/vendor finance and/or customer service.
- Ability to take responsibility and be proactive on new matters and projects.
Choose wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Good To Know
- Deadline for application: 27th February 2026 (Due to high volume of applications this requisition may close prior to posted close date).
- The selection process may involve an assessment.
- Applications via email will not be reviewed. Please apply online via our career website.
- DLL’s referral program applies.
- For more information, please contact our Talent Acquisition Partner Natalie Gray via natalie.gray@hotmail.co.uk.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
About Us
DLL, a great place to build your career. DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6,000 members from 75 nationalities!
At DLL, our unique culture—shaped by our values (We put our customers first - Together we achieve more - You can count on me - I challenge myself and others to grow) and behaviours that define us — is at the heart of everything we do. We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive. You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work‑life balance through our hybrid working flexibility. Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions. Our company strategy emphasises our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. Join us in Partnering for a better world!
Customer Service Specialist (12-Month Contract) in Watford employer: DLL
Contact Detail:
DLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (12-Month Contract) in Watford
✨Tip Number 1
Get to know DLL and its values! Before your interview, dive into our culture and what we stand for. This will help you connect with the team and show that you're genuinely interested in being part of our community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to think commercially and prioritise effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining DLL and ready to take the next step in your career with us.
We think you need these skills to ace Customer Service Specialist (12-Month Contract) in Watford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled enquiries and provided support in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate attention to detail, so make sure your writing is free from typos and grammatical errors.
Tailor Your Application: Make your application stand out by tailoring it to the role. Refer to the job description and align your experiences with the responsibilities mentioned. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our career website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at DLL
✨Know the Company Inside Out
Before your interview, take some time to research DLL and its values. Understand their commitment to service excellence and continuous improvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong written and verbal communication is key. Prepare examples from your past experiences where you effectively handled customer queries or complaints. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Highlight Your Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you ensure precision in your work, especially when managing contract updates or documenting data. Mention any tools or methods you use to maintain high standards, as this will resonate with their focus on quality support.
✨Emphasise Your Flexibility and Proactivity
DLL values adaptability and a proactive approach. Think of instances where you’ve successfully adapted to changes or taken initiative in your previous roles. Sharing these experiences will illustrate your readiness to meet the dynamic needs of the business and contribute positively to the team.