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For Companies At a Glance
- Tasks: Lead initiatives to enhance member experience and drive commercial transformation.
- Company: DLL, a global leader in commercial finance with a focus on innovation.
- Benefits: Flexible hours, health programs, volunteering days, and career development opportunities.
- Why this job: Make a real impact on member experiences while driving change in a dynamic environment.
- Qualifications: University degree, 5+ years in project management, and strong communication skills.
- Other info: Join a diverse team and enjoy excellent career growth in an inclusive workplace.
The predicted salary is between 80000 - 120000 £ per year.
The Global Commercial Experience Lead drives initiatives supporting DLL’s commercial transformation, delivering projects that enhance member experience, enable commercial effectiveness, and ensure successful implementation of change across Markets and Global Business Units (GBUs).
Key Responsibilities
- Define and implement the DLL strategic vision for the commercial member lifecycle, ensuring a top-class experience.
- Lead change management initiatives that improve member experience and support commercial enablement.
- Own and manage projects related to member experience, including compensation enhancements, onboarding programs, performance expectation frameworks, and leadership development initiatives.
- Provide regular updates on project progress, evaluate effectiveness, and align initiatives with DLL’s strategic objectives.
- Collaborate with Group HR and Global Business Units to align member experience initiatives with overall DLL member strategy.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, and fun health & vitality activities.
- Flexible hours with possibility to work from home.
- Career development opportunities: online learning and member development programs.
Essentials
- University-level degree, MSc preferred.
- Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
- Proven ability to design and implement employee experience frameworks across the lifecycle.
- Experience in a commercial role preferred; experience in an HR or employee experience role preferred.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Tech‑savvy and a power user of Microsoft Office Suite and other tools.
- Excellent communication skills across all organizational levels.
- Ability to manage resistance to change and navigate complexity.
- Knowledge of Financial and professional Services.
- Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization.
- Fluent in English, other languages beneficial.
Salary Range $121,983.20 - $182,974.80 (USD – US only)
EEO Statement DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
Commercial Experience Manager in Watford employer: DLL
Contact Detail:
DLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Experience Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Commercial Experience Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DLL's values and recent projects. Show us that you understand our mission and how you can contribute to enhancing member experience. Tailor your responses to highlight your project management and change management skills.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out in the crowd. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Reiterate your enthusiasm for the role and remind us why you’re the perfect fit for driving DLL’s commercial transformation.
We think you need these skills to ace Commercial Experience Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Commercial Experience Manager role. Highlight your project management and change management experience, as well as any relevant commercial or HR roles you've held.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing member experiences and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific projects you've led or contributed to that improved member experience or commercial effectiveness. Numbers and outcomes speak volumes, so don’t shy away from sharing those!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at DLL!
How to prepare for a job interview at DLL
✨Know Your Stuff
Before the interview, dive deep into DLL's mission and values. Understand their commercial transformation initiatives and how they enhance member experience. This knowledge will help you connect your experience with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've managed, especially those related to change management or employee experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Communication Prowess
Since excellent communication is key for this role, prepare examples of how you've effectively communicated across different levels of an organisation. Think about times when you had to manage resistance to change and how you navigated those situations.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current member experience initiatives or how they measure the success of their projects. This not only shows your enthusiasm but also helps you gauge if DLL is the right fit for you.
