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- Tasks: Manage the HR Helpdesk system, ensuring queries are efficiently resolved and organised.
- Company: Join a dynamic team at DLL, committed to inclusivity and employee wellbeing.
- Benefits: Enjoy flexible hours, health programs, and career development opportunities.
- Other info: Opportunity to volunteer and engage in wellness activities while developing your career.
- Why this job: Make a real impact by enhancing HR support and helping others in the organisation.
- Qualifications: Strong admin skills, excellent communication, and a proactive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
As a HR Helpdesk Administrator, you will play a key role in managing our Oracle HR Helpdesk Request system, ensuring queries are efficiently coordinated, allocated, and resolved. You’ll liaise closely with internal teams and external partners, escalate issues when required, and maintain the overall accuracy and order of the helpdesk by closing completed cases and gathering additional information when needed. Reporting to the HR Technology Manager within the HR Operations function, you will help the team deliver a smooth, responsive, and well-governed HR support experience across the organisation.
Day to day:
- Manage and monitor the Oracle HR Helpdesk Request queue, ensuring all incoming queries are logged, prioritised, and routed appropriately.
- Allocate and coordinate requests across the HR Operations and HR Technology teams, escalating issues when required.
- Liaise with internal stakeholders and external partners to gather missing information, clarify requirements, or progress outstanding cases.
- Maintain the accuracy and organisation of the helpdesk by updating records, closing resolved requests, and ensuring data integrity.
- Track request statuses and follow up on overdue or stalled cases to support timely resolution.
- Provide general administrative support to the HR Technology Manager, including reporting, documentation, and process updates related to the helpdesk system.
Essentials:
- Strong administrative skills
- Excellent verbal and written communication skills, with clear and professional English.
- Highly organised, with strong attention to detail and the ability to maintain orderly systems and records.
- Self‑motivated, proactive, and able to work independently to keep tasks moving.
- Able to work under pressure, prioritise effectively, and meet tight deadlines in a fast‑paced environment.
Good to know:
- Deadline for application: 13th May 2026
- The selection process may involve an assessment
- Applications via email will not be reviewed, please apply online via our career website.
- DLL’s referral program applies
- For more information, please contact our Talent Acquisition Partner Natalie Gray via natalie.gray@dllgroup.com
- DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted.
- Hiring subject to successful completion of a background check.
- DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
HR Helpdesk Administrator (6-Month Contract) in Watford employer: DLL Group
Contact Detail:
DLL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Helpdesk Administrator (6-Month Contract) in Watford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DLL. Check out their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the HR Helpdesk Administrator role, especially your organisational and communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully managed queries or resolved issues. This will demonstrate your ability to handle the fast-paced environment at DLL.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace HR Helpdesk Administrator (6-Month Contract) in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the HR Helpdesk Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t shy away from showcasing your ability to convey information clearly. Use professional language but let your personality shine through!
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Ensure your application is free from typos and errors, and structure it in a way that’s easy to read. This reflects the organisational skills we’re looking for.
Apply Through Our Website: Remember, applications via email won’t be reviewed, so make sure you apply online through our career website. It’s the best way for us to get your application and keep everything organised!
How to prepare for a job interview at DLL Group
✨Know Your Systems
Familiarise yourself with the Oracle HR Helpdesk Request system before the interview. Understanding how it works and its key features will show your proactive approach and readiness to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you clarified requirements or resolved issues through clear dialogue.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies you use to stay organised, especially in fast-paced environments, as this will resonate well with the hiring team.
✨Emphasise Your Proactivity
Highlight instances where you've taken initiative in past roles. Whether it was streamlining a process or following up on overdue cases, showing that you can work independently and keep things moving will be a big plus.