Operations Sales Support Specialist

As Sales Support Specialist, your role is to provide first line internal sales support to DLL’s Construction, Transport & Industrial sales channels. Support the sales process from application to payout preparation in line with supporting procedures. Assist the front-line sales team in meeting and achieving new business volume targets. Your role will be to ensure that all transactions are processed up to payouts in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Sales Support Team Leader.

Find out more here about how you can unleash your full potential at DLL

Day to day:

• Support the sales process from application to activation preparation to meet and achieve new business targets whilst managing internal and external stakeholder expectations.
• The prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and activation.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Proactive pipeline management and follow-up.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.
• Serve as 1 st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with FEC team and compliance, adhering to all KYC requirements.
• Co-ordinate preparation of Credit approval conditions for activation. Proactively liaise with customers and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

Measures:

• Turnaround times (TAT) for application to approval, document submission and preparation for activations
• First time right (FTR) for approval and activations
• Follow up times on non-First Time Right (FTR)
• Digital adoption for application submission, auto decisioning, credit approval communication, document generation and e-signature, where applicable.

All members enjoy

• 25 days paid annual leave (plus public holidays) based on a 35 hour working week.
• Short Term Incentive Plan based on DLL results and personal performance.
• Non-contributory pension scheme.
• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Click this link for an overview of all the benefits in your region.

We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.

• Experience and confidence in phone communication.
• Prior exposure to vendor leasing/ asset finance industry.
• Shows initiative with energy and enthusiasm.
• High level of honesty and integrity.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• An ability to quickly adapt to new systems and environments.
• Ability to prioritise tasks and work autonomously with minimal supervision.
• Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.
• Experience in sales support within a leasing/finance organisation
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world

Good to know:

• Deadline for application: 27th July 2025
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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