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- Tasks: Provide first-line support to finance teams and resolve queries efficiently.
- Company: Join a global law firm known for innovation and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by supporting legal professionals in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Embrace diversity and contribute to a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
The Finance Service Desk Analyst role is part of the Finance Service Desk team and reports to the Finance Service Desk Manager. The Finance Service Desk is the first line of support within the finance department to the firm’s partners, lawyers, and legal administration teams providing a single point of contact to assist with resolving queries, managing escalations and fixing finance issues.
Responsibilities
- Providing first-line support to our internal stakeholders/external suppliers.
- Managing and maintaining tickets across various workstreams, taking ownership of issues, providing regular, clear communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs.
- Working with other finance teams, business services teams (including IT and HR teams) and our shared service teams to ensure they manage assigned tickets in line with finance policies and within agreed service levels.
- Ability to provide feedback, and contribute to, continuous improvement within the team.
- Contribute to the reports/metrics prepared by the team.
- Assisting with creating and maintaining process documentation and reports as required.
- Contributing to a customer and team work oriented atmosphere in a demanding and fast-paced environment.
- Assisting with other daily tasks assigned by the Finance Service Desk Team Leader / Finance Service Desk Manager.
- Working with colleagues within the Finance department and other support areas to look to solve common issues and share best practice.
- Ability to perform in line with agreed procedures, SLAs and customer expectations.
About You
The Finance Service Desk Analyst must have strong organisational and communication skills. The individual appointed must also be able to develop and maintain effective working relationships with stakeholders, team colleagues and with other DLA Piper teams. The role holder should ideally have experience in the legal or professional services industries and have a good understanding of end to end finance processes.
Essential Skills
- Numerate and ability to understand and interpret complex situations.
- Stakeholder management.
- Experience using ticketing platforms ideally ServiceNow.
- Ability to monitor and respond quickly and effectively to incidents and requests received through the Finance Service Desk via different channels (Portal, Email, Telephone, Chat Function).
- Ability to ensure that a high level of customer service and support is provided to all customers.
- Good communication skills, both written and verbal.
- Ability to work on your own, as part of a team, and under pressure.
- Good time management and ability to prioritise.
- Initiative to diagnose problems.
- Professional working attitude.
Preferred (but Not Essential)
- A good level of understanding of basic finance processes, including service to cash, purchase to pay and financial management activities or the desire to learn and develop this understanding.
- Service Desk/1st Line Support Experience.
About Us
We’re a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
Finance Service Desk Analyst in Leeds employer: DLA Piper
Contact Detail:
DLA Piper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Service Desk Analyst in Leeds
✨Tip Number 1
Get to know the company inside out! Research DLA Piper's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to finance service desk roles. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Finance Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Finance Service Desk Analyst role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d communicate with our partners and teams.
Highlight Your Problem-Solving Skills: We’re looking for someone who can diagnose issues and provide solutions effectively. In your application, share examples of how you've tackled challenges in previous roles, especially in finance or service desk environments.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application throughout the process!
How to prepare for a job interview at DLA Piper
✨Know Your Stuff
Make sure you brush up on your finance processes, especially service to cash and purchase to pay. Understanding these concepts will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated with different teams or resolved issues effectively.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing platforms like ServiceNow, be prepared to discuss it. If not, do a bit of research on how these systems work and be ready to explain how you would manage tickets and prioritise tasks.
✨Demonstrate Your Team Spirit
This role is all about collaboration. Think of examples where you've worked well in a team, contributed to improvements, or helped create a positive atmosphere. Showing that you can thrive in a fast-paced environment will set you apart.