Reprographics Team Leader in Birmingham

The role is based in the Reprographics team which sits within the Document Services group. You will be responsible for the day to day management of the Reprographics team including reviewing performance and overseeing continuous development. Working with the team you will ensure a high level of customer service is maintained at all times whilst responding to client requests promptly and efficiently. You will work with the team to utilise production hardware and market leading software in providing a wide range of services to the business. The role requires a high level of IT knowledge in order to manipulate documents and utilise bespoke software.

Main duties and responsibilities

• Provide a professional and reliable Reprographics service to all clients by following best practice, ensuring client and business requirements are clearly understood and that service levels are maintained.
• Provide day to day supervision of the Reprographics team including regular performance reviews, ongoing development, support, and absence management.
• Oversee delivery of all relevant mandatory training as identified by the management team.
• Monitor the workflow and log requests as required whilst negotiating new deadlines or offering alternative solutions as required.
• Develop and maintain close relationships with key internal and external contacts, identifying and developing opportunities to increase workstreams and improve service delivery in line with changing business requirements.
• Detail work priorities for the team and keep both the client and Senior Document Services Manager informed of any issues.
• Continually obtain departmental feedback via survey and key user meetings.
• Liaise with preferred outsource providers to arrange out of hours cover as required.
• Deal with approved suppliers to ensure devices are maintained in line with agreed SLA’s and all stock levels within the department are maintained.
• Attend internal meetings and take an active part in discussions and give feedback.
• Ensure all firm and departmental policies and processes are adhered to by all of the team.
• Ensure all Health & Safety and Risk policies are understood and adhered to by the team.
• Liaise with the rest of the Document Services team to offer support and distribute work as required in order to effectively utilise resource.
• Ensure all required administration is kept up to date in line with departmental policies.
• Promotion of recycling initiatives in place within the firm and good housekeeping of the department.
• Produce and finish hard copy documents from a wide range of originals to a high standard in various sizes.
• Undertake printing requests from a variety of applications including Microsoft office suite.
• Scan hard copy originals to store on the document management system or to send electronically as required.
• Manipulate and distribute electronic documents using specialised software including OCR, redaction, and splitting files to ready for distribution via various methods.
• Use bespoke software to create electronic bibles to be distributed to clients or third parties as required.
• Create PDF bundles with bookmarks, pagination, and hyperlinks by using standard PDF software and bespoke tools.
• Use secure file transfer process to send large electronic files to external recipients.
• Transfer data to various platforms and digital media.

About you

• High level of IT knowledge with an understanding of file structures and a wide range of applications.
• Confident and able to build trust and rapport to develop effective relationships.
• Experienced in operating production machines in a Reprographics environment.
• Excellent interpersonal and communication skills (written and verbal).
• Enthusiastic 'can do', positive attitude.
• Able to handle multiple priorities, working to sometimes conflicting timescales in a fast-paced and challenging environment.

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.