Platform Engineer

The platform is a set of technologies, tools, and services that enable others to build on top of it. The Platform Engineer is responsible for the on-going deployment, management and maintenance of development and production environments within Azure cloud infrastructure. Working within the Cloud Platform Team, alongside colleagues from across the Platform and Products Teams, as well as Enterprise Architecture, Compliance, Information Security, Customer IT, the Platform Engineer drives quality and repeatability into their work through a mixture of Software / DevOps methodologies and Reliability Engineering.

Main duties and responsibilities:

• Create consistent, automated environments across all tiers.
• Proactively test and tune all aspects of the infrastructure.
• Streamline CI/CD processes.
• Monitor and respond to system alerts.
• Continually work to optimise the performance, security, reliability and cost management elements of our systems.
• Work closely with Digital Workplace, Security, Infrastructure and Service Delivery teams to implement, maintain and support the organisation's endpoint management ecosystem.
• Ensure endpoint devices remain secure, compliant, reliable and effectively managed throughout their lifecycle while delivering a positive user experience across the business.
• Support the administration, maintenance and continuous improvement of the organisation's Endpoint Management platform.
• Manage endpoint devices throughout their lifecycle, including provisioning, deployment, maintenance, refresh and retirement activities.
• Configure and maintain Microsoft Intune, Autopilot and associated endpoint management technologies.
• Implement and support endpoint compliance policies, configuration standards and security controls in accordance with organisational requirements.
• Package, test, deploy and maintain applications across Windows, macOS, mobile and virtual desktop environments.
• Support vulnerability remediation activities by identifying, assessing and resolving endpoint security risks.
• Administer mobile device management services, including enrolment, configuration and policy management for smartphones and tablets.
• Support enterprise print management services, ensuring reliable and secure printing capabilities for users across the organisation.
• Maintain and support Azure Virtual Desktop (AVD) environments to ensure availability and performance.
• Investigate and resolve endpoint, application and workplace technology incidents and service requests, taking ownership through to resolution.
• Develop and maintain automation and scripting solutions to improve operational efficiency and consistency.
• Produce and maintain technical documentation, operational procedures and knowledge articles.
• Work collaboratively with internal teams and third-party suppliers to support service delivery and technology improvements.
• Proactively identify opportunities to improve device management services, user experience and operational processes.
• Keep up to date with emerging endpoint management technologies, security practices and industry best practices.

About you:

• You'll be passionate about technology and delivering a high-quality end-user experience.
• You'll enjoy problem-solving, continuously learning new technologies and working collaboratively with colleagues across the business.
• Experience working within a large-scale enterprise endpoint management environment.
• Experience administering Microsoft Intune and Endpoint Management solutions.
• Understanding of endpoint compliance, device security and modern workplace technologies.
• Experience packaging, deploying and supporting enterprise applications.
• Experience supporting device lifecycle and asset management processes.
• Familiarity with IT Service Management processes and platforms such as ServiceNow.
• Experience working within security and compliance frameworks such as ISO27001 and Cyber Essentials.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• An automation-focused mindset with experience using scripting and process improvement techniques.
• Excellent organisational and prioritisation skills, capable of managing multiple workstreams effectively.
• Strong communication skills, able to interact confidently with both technical and non-technical stakeholders.
• A collaborative approach with a willingness to share knowledge and learn from others.
• A proactive attitude with a commitment to continuous service improvement and operational excellence.

You'll be able to demonstrate technical skills in most of the following areas (we don’t expect you to know it all!) with an appetite to learn, equally comfortable sharing and helping others develop: Endpoint Management.