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- Tasks: Support internal teams by resolving finance-related queries and managing ticket escalations.
- Company: Join DLA Piper, a global law firm transforming legal services with innovation and inclusion.
- Benefits: Enjoy flexible working arrangements and a culture that values diversity and personal growth.
- Why this job: Be part of a dynamic team that impacts clients and communities while developing your finance skills.
- Qualifications: Strong communication skills and a knack for problem-solving; experience in finance is a plus.
- Other info: We celebrate individuality and are committed to providing an inclusive recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
The Finance Service Desk Analyst role is part of Finance Service Desk team and reports to the Finance Service Desk Manager.
The Finance Service Desk is the first line of support within the finance department to the firm’s partners, lawyers, and legal administration teams providing a single point of contact to assist with resolving queries, managing escalations and fixing finance issues.
Main duties and responsibilities
- Providing first-line support to our internal stakeholders/external suppliers
- Managing and maintaining tickets across various workstreams, taking ownership of issues, providing regular, clear communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs
- Working with other finance teams, business services teams (including IT and HR teams) and our shared service teams to ensure they manage assigned tickets in line with finance policies and within agreed service levels
- Ability to provide feedback, and contribute to, continuous improvement within the team
- Contribute to the reports/metrics prepared by the team
- Assisting with creating and maintaining process documentation and reports as required
- Contributing to a customer and team work oriented atmosphere in a demanding and fast-paced environment
- Assisting with other daily tasks assigned by the Finance Service Desk Team Leader / Finance Service Desk Manager
- Working with colleagues within the Finance department and other support areas to look to solve common issues and share best practice
- Ability to perform in line with agreed procedures, SLAs and customer expectations
About you
The Finance Service Desk Analyst must have strong organisational and communication skills. The individual appointed must also be able to develop and maintain effective working relationships with stakeholders, team colleagues and with other DLA Piper teams.
The role holder should ideally have experience in the legal or professional services industries and have a good understanding of end to end finance processes.
Essential skills:
- Numerate and ability to understand and interpret complex situations
- Experience using ticketing platforms ideally ServiceNow
- Ability to monitor and respond quickly and effectively to incidents and requests received through the Finance Service Desk via different channels (Portal, Email, Telephone, Chat Function)
- Ability to ensure that a high level of customer service and support is provided to all customers
- Good communication skills, both written and verbal
- Ability to work on your own, as part of a team, and under pressure
- Good time management and ability to prioritise
- Professional working attitude
Preferred (but not essential):
- A good level of understanding of basic finance processes, including service to cash, purchase to pay and financial management activities or the desire to learn and develop this understanding
- Service Desk/1st Line Support Experience
About us
We\’re a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.
At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.
Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.
Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.
At DLA Piper, we aim to make meaningful progress and build an inclusive culture where anyone affected by disability, neurodiversity or a long-term health condition has an equitable and accessible chance of success. If you think you may need adjustments or additional support to enable you to participate in our recruitment process, please contact our Recruitment team and we will be happy to support you.
Agile Working
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
Pre-Engagement Screening
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.
Our hiring approach
Our hiring approach enables us to learn about the professional and person you are, and gives you the opportunity to learn about us. Your recruitment experience can differ depending on the type of role you are interviewing for. You will always meet your direct Line Manager for your role, as well as peers and close collaborators for the position. For some of our roles we may also use assessment tools, practical exercises, and panel presentations. Your Recruitment Business Partner will inform you of the recruitment process at the start of any recruitment process, but please let us know if you have any questions prior to making an application.
We’re redefining what an international law firm can be. With a unique global network and an unparalleled range of expertise, this is where you’ll work on the cases that shape the world and will define your career.
Staying in touch with like-minded people is important to us.Our Talent Community provides unique access to our firm so you can discover why we are a different kind of law firm.
We pride ourselves on the extraordinary impact we make beyond the borders of traditional law. That’s only possible because of the skills our business professionals bring and the environment we create to let them thrive. See where your skills could take you.
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Finance Service Desk Analyst employer: DLA Piper International LLP
Contact Detail:
DLA Piper International LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ticketing platforms like ServiceNow, as this is a key requirement for the role. Understanding how to navigate and manage tickets effectively will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be interacting with various stakeholders, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Gain a basic understanding of finance processes such as service to cash and purchase to pay. This knowledge will not only help you in the role but also demonstrate your commitment to learning and development.
✨Tip Number 4
Showcase your ability to work under pressure and manage time effectively. Prepare examples from your past experiences where you've successfully handled multiple tasks or resolved issues quickly.
We think you need these skills to ace Finance Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Finance Service Desk Analyst role. Emphasise your organisational and communication skills, as well as any experience in finance or service desk environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've provided excellent customer service or resolved complex issues in previous positions.
Highlight Relevant Experience: In your application, focus on any experience you have with ticketing platforms like ServiceNow, and your ability to manage multiple tasks under pressure. This will demonstrate your suitability for the fast-paced environment described in the job listing.
Show Enthusiasm for Continuous Improvement: Express your willingness to contribute to process improvements within the team. Mention any past experiences where you identified solutions or contributed to enhancing workflows, as this aligns with the company's values.
How to prepare for a job interview at DLA Piper International LLP
✨Understand the Role
Make sure you have a clear understanding of the Finance Service Desk Analyst role. Familiarise yourself with the key responsibilities, such as providing first-line support and managing tickets. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this role, be prepared to discuss how you've effectively communicated with stakeholders in the past. Use examples that highlight your ability to convey complex information clearly and concisely, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or escalated problems. Highlight your approach to identifying solutions and how you ensure customer satisfaction, as this aligns with the expectations of the Finance Service Desk.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing platforms like ServiceNow, be ready to talk about it. If not, do some research on how these systems work and be prepared to discuss how you would manage and prioritise tickets effectively in a fast-paced environment.
