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For Companies At a Glance
- Tasks: Lead and operate a successful health and wellness club, ensuring excellent member experiences.
- Company: Join Europe's leading premium health and wellness group.
- Benefits: Free club membership, 50% off food, discounts on activities, and career advancement opportunities.
- Why this job: Be part of a passionate team creating a thriving and inclusive culture.
- Qualifications: Experience in managing operational services and a passion for customer service.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Operations Manager to join our team!
Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
Some of our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
As Operations Manager we are looking for someone who:
- Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable departments.
- Experience of financial planning and management.
- Passionate about customer service.
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Duty Manager employer: Dl Club
Contact Detail:
Dl Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the club or similar facilities on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for health and wellness during interviews. Share personal experiences or initiatives you've taken that align with the club's values. It’ll help you stand out as a candidate who truly cares!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your experience in managing operational services and your passion for customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for joining our team and how you can contribute to creating an excellent member experience. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your past roles that align with the responsibilities of an Operations Manager. Mention specific achievements that demonstrate your ability to lead and manage effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Dl Club
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the specific role of Duty Manager. Understanding their focus on health and wellness will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Duty Manager, you'll be leading a team and ensuring excellent member experiences. Prepare examples from your past where you've successfully managed teams or resolved customer issues. This will demonstrate your people-focused approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a health and safety issue or a dissatisfied member. Practise your responses to these scenarios to show your problem-solving skills and ability to think on your feet.
✨Highlight Your Financial Acumen
Since the role involves financial planning and management, be prepared to discuss your experience in budgeting and financial oversight. Bring examples of how you've successfully managed finances in previous roles to showcase your expertise.
