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For Companies At a Glance
- Tasks: Lead a vibrant team to ensure an amazing experience for our members every day.
- Company: Join Europe's leading premium health and wellness group.
- Benefits: Free club membership, discounts on food, drinks, and activities, plus career advancement opportunities.
- Why this job: Be part of a passionate team creating a thriving and inclusive culture.
- Qualifications: Experience in managing operational services and a passion for customer service.
- Other info: Enjoy a supportive environment where you can thrive both physically and mentally.
The predicted salary is between 30000 - 42000 £ per year.
Location: Ruislip, Greater London, UK, HA4 7
Overview
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Operations Manager to join our team! Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
About you
- Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable departments.
- Experience of financial planning and management.
- Passionate about customer service.
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Some of our perks
- Free Club Membership for you and your family
- 50% Discount on food and drinks
- Discounts on Swimming, Tennis Lessons, and Personal Training
- Opportunities for Career Advancement through internal training and development
- Wagestream App: Get paid on demand
- Access to our Benefits Suite
Duty Manager in City of London employer: Dl Club
Contact Detail:
Dl Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to join our thriving community.
We think you need these skills to ace Duty Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you connect with people and create memorable experiences, so share specific examples that highlight your enthusiasm!
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in managing operational services and any relevant achievements. We love seeing how your background aligns with our values and goals!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Dl Club
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them a leader in the health and wellness sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed operations, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Since the role is heavily focused on providing an excellent member experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for customers, and how you ensure that your team does the same.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, opportunities for career advancement, or how they measure success in the Duty Manager role. This shows that you're not just interested in the job, but also in how you can grow within the company.
