At a Glance
- Tasks: Support the sales team with admin tasks, order processing, and customer communication.
- Company: Join DK, a leading illustrated publisher passionate about inspiring curiosity.
- Benefits: Enjoy 25 days holiday, discounts on books, and flexible working options.
- Other info: Hybrid role with opportunities for career growth and a diverse work environment.
- Why this job: Be part of a dynamic team in the exciting world of publishing.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 25000 - 28500 £ per year.
Are you an enthusiastic team player with excellent communication skills and commercial awareness? We are looking for a Sales Assistant to join our busy Retail channel within the DK UK Sales department, and be a key member of our team.
Duties will include full administrative support to the team with a range of tasks, including:
- Meeting preparation involving liaising with internal departments to secure materials
- Gathering and ordering samples
- Putting together presentations using PowerPoint and Google Slides
- Daily order processing including communication with our customer service and warehouse teams
- Completing title submissions grids
- Running sales reports using Power BI, SAP and Nielsen Bookscan
- Collating marketing and PR information
- Responding to customers’ communication
- Monitoring competitor activity
The ability to prioritise a varied and demanding workload is essential. The role is also responsible for management of the Sales Inbox and ad hoc small sales, so we are looking for someone proficient at dealing with customers face to face, on screen and on the phone, with excellent written and verbal presentation skills.
The role requires someone who can demonstrate a confident, positive and professional approach in managing relationships with key colleagues across all DK departments and with a variety of external contacts at all levels of business. We are looking for someone who is highly organised with a can-do attitude, good system skills, a strong eye for detail and the ability to problem-solve, multi-task and stick to deadlines.
If you have a passion for publishing, great relationship building experience, are a good team player and are commercially aware and driven then this could be the role for you.
Salary: up to £28,500 depending on how your skills and experience align to the role, plus bonus and benefits.
Closing date for applications: 28 June 2026.
We have a range of benefits to reflect our commitment to our people, some of which are:
- 25 days paid holiday entitlement in year one, plus bank holidays
- Volunteering policy and charity matching
- Employee assistance programme
- 70% discount on company books
- Cycle to work scheme and discounted gym membership
- Flex Fridays (1pm Finish*)
- Up to 30 days remote working from abroad* (*Subject to certain criteria being met)
And we plant a tree for every new employee to our business.
DK is committed to building a diverse workforce that reflects the varied communities that read our books across the world. We encourage applications from all individuals, regardless of age, religion, gender, ethnicity, disability, sexuality or social background. DK is proud to announce that we have adopted The Halo Code. DK is a member of the disability confident scheme. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
DK supports flexible working and has introduced a new ‘smart-working’ policy with a hybrid approach of working weekly from home and in DK’s office. This is a hybrid role requiring a minimum of 3 days per week in our Pimlico office. As this is non-negotiable, please ensure you are within a reasonable commuting distance of London before applying.
The Book Trade Charity offers financial support to people looking to enter the book trade, but who may struggle to afford the costs of attending interviews or undertaking internships. For more information, visit www.booktradeentrysupport.org.
About our Company: We believe in the power of discovery. That's why we create books for everyone that explore ideas and nurture curiosity about the world we live in. From first words to the Big Bang, from the wonders of nature to city adventures, you will find expert knowledge, hours of fun and endless inspiration in the pages of our books. We are the world's leading illustrated publisher and a member of the Penguin Random House division of Bertelsmann, creating cutting-edge design and stunning visual books for the whole family. We are passionate about inspiring curiosity and bring people to books through their thirst for knowledge. With a global book loving community of over 800 colleagues in the UK, US, Germany, India, China, Spain and Australia, we produce books in over 100 countries and over 60 languages. Find out more on dk.com.
DK UK Sales - Sales Assistant employer: DK
At DK, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters creativity and collaboration. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous holiday entitlement, flexible working options, and opportunities for professional development. Located in the heart of Pimlico, London, we provide a dynamic environment where passionate individuals can thrive while contributing to our mission of inspiring curiosity through books.
StudySmarter Expert Advice🤫
We think this is how you could land DK UK Sales - Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DK!
We think you need these skills to ace DK UK Sales - Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
