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- Tasks: Provide technical support and maintain ICT systems across multiple locations.
- Company: Join a dynamic team dedicated to enhancing ICT services in an educational environment.
- Benefits: Enjoy a stable work schedule with potential for remote work and professional development opportunities.
- Why this job: Be part of a supportive culture that values innovation and teamwork while making a real impact.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving skills.
- Other info: Flexible hours with occasional out-of-hours work; time off in lieu provided.
Job Title: senior IT Technician
Before applying for this role, please read the following information about this opportunity found below.
Hours: 37 hours per week, 52 weeks per year
Working Hours: Monday – Friday, 08:00 – 16:00 (occasional out-of-hours work may be required; time off in lieu will be provided)
Reports to: Plymouth Cluster Network Manager
Responsible for: Maintaining the network and support ticket resolution in the absence of the Network Manager (under direction from the ICT Operations Management)
Key Relationships: Internal and external stakeholders
Job Purpose
To support the use of ICT within the environment through the maintenance of ICT software, hardware, and related equipment. The role involves providing technical support and ensure the effective use of ICT for the envirenment
Duties and Responsibilities
Technical Support
Provide 1st, 2nd, and 3rd line technical support
Offer guidance and mentorship to other team members on 1st and 2nd line issues.
Ensure compliance with safeguarding policies for people in all aspects of ICT support.
Support the management of ICT resources and infrastructure to meet administrative needs.
Respond to helpdesk tickets from internal and external customers.
Provide on-site and remote support across multiple locations.
Assist in the planning and implementation of ICT infrastructure changes and improvements.
Offer expert advice within area of specialism and proactively identify solutions and risks.
Maintain all ICT equipment and software to ensure reliable operation.
Log, process, and escalate helpdesk requests through the ticketing system as needed.
Customer Service
Maintain a high standard of service across all ICT support functions.
Ensure tasks are completed within agreed service level agreements (SLAs) and are documented in the support knowledgebase.
Communicate clearly and professionally with all users.
Procurement
Assist in sourcing and obtaining quotations for ICT equipment and services (e.g. data cabling, AV installations).
Participate in site walk-throughs with contractors and provide infrastructure layout plans.
Support the Trust in managing procurement of ICT hardware and services.
Software Management
Install and test software, and troubleshoot issues to ensure efficiency.
Make applications available to users by configuring desktops and Start Menus.
Maintain a library of software drivers and installations.
Securely store media, licences, and installation documents.
Support the setup of servers, workstations, laptops, and mobile devices.
Create and deploy software packages.
Maintain and support the School Information Management System (SIMS), collaborating with internal teams and external vendors.
Hardware Management
Inspect and install new ICT equipment; record and security-mark inventory items.
Maintain peripherals such as printers, scanners, whiteboards, and projectors.
Conduct minor repairs to network and AV sockets.
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Maintain data cabinets and cabling infrastructure.
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Assist with moving and setting up equipment across sites.
Network Management
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Set up, maintain, and remove user and group network accounts.
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Manage email account creation and configuration.
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Support the management of the network infrastructure including routers, hubs, switches, and wireless access points.
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Assist with the management of on-site servers and cloud systems (e.g. Meraki, Endpoint, Jamf, Unifi, Aruba, Intune).
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Plan and implement server upgrades in collaboration with senior ICT staff.
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Perform routine network maintenance.
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Ensure Trust-approved antivirus software is correctly installed and updated.
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Create and maintain system images for deployment.
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Conduct regular backup checks and report issues to the Trust ICT Operations Manager.
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Evaluate and test new hardware, software, and server solutions.
Project Support
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Assist the Trust ICT Operations Managers in planning and executing ICT projects.
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Monitor the progress of ongoing projects and provide regular updates to the ICT Operations Manager
It Technician employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Meraki, Endpoint, and Intune. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Network with current IT professionals in similar roles, especially those who work in educational environments. They can provide insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've provided technical support or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills effectively.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing examples of how you've maintained high standards in previous roles. Highlight any feedback or recognition you've received for your service, as this aligns well with the job's emphasis on customer satisfaction.
We think you need these skills to ace It Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the IT Technician role. Focus on your technical support experience, network management skills, and any specific software or hardware expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for ICT and your ability to provide excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Relevant Certifications: If you have any certifications related to IT, such as CompTIA A+, Network+, or Microsoft Certified Professional, be sure to include them in your application. This demonstrates your commitment to professional development and expertise in the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've identified and solved technical problems in previous roles. This is crucial for an IT Technician, as the job involves troubleshooting and providing effective solutions.
How to prepare for a job interview at DK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st, 2nd, and 3rd line support. Highlight specific examples of how you've resolved technical issues in the past, and be ready to demonstrate your knowledge of network management and software troubleshooting.
✨Emphasise Customer Service
Since maintaining a high standard of service is crucial, share instances where you provided exceptional customer support. Discuss how you communicated effectively with users and ensured their needs were met within agreed SLAs.
✨Demonstrate Team Collaboration
This role involves mentoring other team members and collaborating with various stakeholders. Prepare to talk about your experience working in teams, how you’ve supported colleagues, and any leadership roles you've taken on.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a complex issue or manage multiple helpdesk tickets simultaneously, and explain your thought process and actions taken.
