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- Tasks: Join a dynamic team as an IT Support Analyst, tackling tech challenges daily.
- Company: Be part of a forward-thinking education organization experiencing exciting growth.
- Benefits: Enjoy fully funded training, private healthcare, and 28 days annual leave.
- Why this job: Make a real impact in education while developing your IT skills in a supportive environment.
- Qualifications: 3+ years of IT support experience with strong O365 and troubleshooting skills required.
- Other info: This is a full-time onsite role located in Royal Tunbridge Wells.
The predicted salary is between 30000 - 41000 £ per year.
DK Recruitment are seeking a IT Support Analyst to join our client in the Education sector expanding the IT function. This is a fantastic opportunity for a IT Support Analyst with 3 years+ experience seeking a new opportunity to join a forward thinking Education organisation going through an exciting period of growth. Experience/Duties Strong experience with O365, Windows Desktop 10/11, Windows Server 2019+, Active Directory, Microsoft Azure, VMWare administration Strong troubleshooting skills Excellent customer service skills Experience working in the education sector A minimum of 3 years IT support experience Location: Royal Tunbridge Well (full time onsite) Up to £37,000 DOE They provide fully funded training and certifications Private health care 28 days annual leave increasing with length of service 40 hour working week Enhanced pension contribution If you are interested in this role, please click apply now or email your CV directly to Lauren O’Mahoney for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy
IT Support Analyst employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Make sure to highlight your experience with O365, Windows Desktop 10/11, and Windows Server 2019+ during the interview. These are key skills that the employer is looking for, so be prepared to discuss specific examples of how you've used them in your previous roles.
✨Tip Number 2
Since this role is in the education sector, it’s beneficial to familiarize yourself with common IT challenges faced by educational institutions. Showing that you understand their unique needs can set you apart from other candidates.
✨Tip Number 3
Demonstrate your troubleshooting skills by preparing a few scenarios where you successfully resolved IT issues. This will showcase your problem-solving abilities and give the interviewer confidence in your technical expertise.
✨Tip Number 4
Emphasize your customer service skills during the interview. Since this position involves supporting users, being able to communicate effectively and empathetically is crucial. Share examples of how you've provided excellent support in the past.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3+ years of IT support experience, particularly in areas like O365, Windows Desktop, and Active Directory. Tailor your CV to showcase specific projects or tasks that demonstrate your expertise.
Showcase Troubleshooting Skills: Include examples of complex issues you have resolved in previous roles. This will help illustrate your strong troubleshooting skills, which are crucial for the IT Support Analyst position.
Customer Service Focus: Since excellent customer service skills are essential, provide examples of how you've successfully assisted users or clients in the past. Highlight any feedback or recognition you received for your service.
Tailor Your Application: Customize your cover letter to reflect your interest in the education sector and the specific organization. Mention why you are excited about their growth and how you can contribute to their IT function.
How to prepare for a job interview at DK Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with O365, Windows Desktop 10/11, and other relevant technologies during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of examples where you've gone above and beyond to assist users. Share stories that illustrate your ability to communicate effectively and resolve issues promptly.
✨Familiarize Yourself with the Education Sector
Research the education sector and understand its unique IT challenges. Being able to speak knowledgeably about how technology impacts education will show your potential employer that you're genuinely interested in the role.
✨Prepare Questions for the Interviewer
Have a list of thoughtful questions ready to ask the interviewer. This could include inquiries about the team structure, ongoing projects, or opportunities for professional development within the organization.
