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For Companies At a Glance
- Tasks: Deliver top-notch customer service in the automotive aftersales process.
- Company: Join a reputable and growing automotive team in Exeter.
- Benefits: Earn £35,000 plus uncapped bonuses and enjoy great working hours.
- Why this job: Make a real impact by enhancing customers' vehicle ownership experience.
- Qualifications: Experience in sales or customer service within the motor trade is essential.
- Other info: Enjoy ongoing training and career development in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
Location: Exeter
Salary: £35,000 per annum Uncapped Bonus
Hours: Monday to Friday, 8:30am – 5:30pm | 1 in 3 Saturdays, 9:00am – 1:30pm
About the Role
We are seeking an experienced and motivated Aftersales Advisor to join our well-established automotive team based in Exeter. This is an excellent opportunity for a customer-focused professional with a background in the motor trade to develop their career within a reputable and growing business. As an Aftersales Advisor, you will be responsible for delivering a high standard of customer service throughout the vehicle servicing and repair process. You will act as the main point of contact between customers and the workshop, ensuring all work is carried out efficiently and to the highest standard.
Key Responsibilities
- Provide professional and courteous service to all customers, ensuring satisfaction at every stage of the aftersales process.
- Liaise with workshop and technical teams to coordinate service and repair work.
- Identify and advise customers on additional products and services to enhance their vehicle ownership experience.
- Prepare accurate job cards, quotations, and invoices.
- Achieve and exceed individual and departmental performance targets.
About You
- Proven experience in sales or customer service within the motor trade (e.g. Service Advisor, Parts Advisor, or similar role).
- Strong communication and interpersonal skills, with a professional and customer-oriented approach.
- Excellent organisational skills and attention to detail.
- Confident using computer systems and dealership management software.
- A positive attitude, with the ability to work well both independently and as part of a team.
What’s on Offer
- £35,000 basic salary with an uncapped bonus structure.
- Excellent working hours with only 1 in 3 Saturdays required.
- Ongoing training and career development opportunities.
- A supportive and professional working environment within a respected automotive brand.
If you have the skills and experience required to succeed in this role, we would love to hear from you.
Locations
Aftersales Advisor in Devon, Exeter employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for an Aftersales Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show potential employers that you’re the right fit for their team.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. A little research goes a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Aftersales Advisor in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor trade and customer service. We want to see how your skills match up with what we're looking for in an Aftersales Advisor.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Communication Skills: As an Aftersales Advisor, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DK Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the company. Familiarise yourself with common aftersales processes and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, especially in the motor trade. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to delivering high-quality service.
✨Practice Your Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Be Ready to Discuss Performance Targets
Understand the importance of performance targets in this role. Be prepared to talk about how you've met or exceeded targets in previous positions, and think about strategies you could implement to achieve success in this new role.
