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For Companies At a Glance
- Tasks: Deliver top-notch customer service in the automotive aftersales process.
- Company: Join a respected automotive brand with a supportive culture.
- Benefits: Earn £34,000 plus uncapped bonuses and enjoy great working hours.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in sales or customer service within the motor trade is essential.
- Other info: Ongoing training and excellent career growth opportunities await you.
The predicted salary is between 28000 - 40000 £ per year.
Location: Various Areas - Bournemouth
Salary: £34,000 per annum + Uncapped Bonus
Hours: Monday to Friday, 8:30am – 5:30pm | 1 in 3 Saturdays, 8:30am – 12:30pm
About the Role
We are seeking an experienced and motivated Aftersales Advisor to join our well-established automotive team based in Bournemouth. This is an excellent opportunity for a customer-focused professional with a background in the motor trade to develop their career within a reputable and growing business.
As an Aftersales Advisor, you will be responsible for delivering a high standard of customer service throughout the vehicle servicing and repair process. You will act as the main point of contact between customers and the workshop, ensuring all work is carried out efficiently and to the highest standard.
Key Responsibilities
- Provide professional and courteous service to all customers, ensuring satisfaction at every stage of the aftersales process.
- Liaise with workshop and technical teams to coordinate service and repair work.
- Identify and advise customers on additional products and services to enhance their vehicle ownership experience.
- Prepare accurate job cards, quotations, and invoices.
- Achieve and exceed individual and departmental performance targets.
About You
- Proven experience in sales or customer service within the motor trade (e.g. Service Advisor, Parts Advisor, or similar role).
- Strong communication and interpersonal skills, with a professional and customer-oriented approach.
- Excellent organisational skills and attention to detail.
- Confident using computer systems and dealership management software.
- A positive attitude, with the ability to work well both independently and as part of a team.
What’s on Offer
- £34,000 basic salary with an uncapped bonus structure.
- Excellent working hours with only 1 in 3 Saturdays required.
- Ongoing training and career development opportunities.
- A supportive and professional working environment within a respected automotive brand.
If you have the skills and experience required to succeed in this role, we would love to hear from you.
Aftersales Advisor in Bournemouth employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Aftersales Advisor role. Highlight your experience in customer service and the motor trade, and don’t forget to mention your knack for communication.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in their team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team in Bournemouth!
We think you need these skills to ace Aftersales Advisor in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Advisor role. Highlight your experience in customer service and the motor trade, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: As an Aftersales Advisor, communication is key. In your application, demonstrate your strong interpersonal skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DK Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the company. Familiarise yourself with common aftersales processes and be ready to discuss how you can enhance customer satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you effectively liaised with teams to resolve issues, as this role heavily relies on customer interaction.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks, such as preparing job cards and coordinating with the workshop. Bring a notepad to jot down important points during the interview; it shows you're serious about the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's aftersales processes and team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.