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- Tasks: Join a skilled team providing 2nd line IT support and troubleshooting.
- Company: DK Recruitment connects talent with innovative companies in the tech sector.
- Benefits: Enjoy a competitive salary, generous leave, and private health cover.
- Why this job: Be at the forefront of technology while making a real impact in IT support.
- Qualifications: 3 years of experience in 1st and 2nd line support is required.
- Other info: Must hold a full UK driving licence; sponsorship not available.
DK Recruitment are seeking a 2nd Line Support Engineer on behalf of our client based in Didcot expanding the IT Support division. As part of a dynamic and highly skilled team you will be working on the forefront of technology. This is a great opportunity for someone who has 3 years experience covering 1st and 2nd line support.
Tech stack:
- Microsoft 365
- Azure
- VMware
- Hyper-V
- Active Directory Administration (passwords, users, groups, permissions)
- Desktop support
- Network support
- Windows Server
Location: Didcot
Full UK driving licence is essential for this post.
Benefits:
- Up to £36,000 DOE
- 9% employer pension contribution
- Private health and dental cover
- 1 days paid charity leave per year
- 25 annual leave rising to 27 + bank holiday with the option to buy five days leave
My client cannot provide sponsorship unfortunately so applicants must be UK passport holders.
If you are interested in this role, please click apply now or email your CV to Lauren directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.
DK Recruitment is acting as an Employment Agency in relation to this job vacancy.
2nd Line Support Engineer employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and VMware. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. This can give you valuable insights into the company culture and the team dynamics, which you can mention during your interview.
✨Tip Number 3
Prepare for technical questions related to 1st and 2nd line support scenarios. Practising common troubleshooting steps and solutions can help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Make sure to highlight your driving licence in conversations or interviews, as it's a requirement for the role. This shows that you pay attention to details and understand the job's requirements.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, particularly with the technologies mentioned in the job description such as Microsoft 365, Azure, and Active Directory. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background aligns with the requirements. Mention your experience with desktop and network support, and express enthusiasm for working in a dynamic team.
Highlight Relevant Certifications: If you have any relevant certifications (e.g., Microsoft Certified: Azure Fundamentals), be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a support engineer role.
How to prepare for a job interview at DK Recruitment
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365, Azure, and VMware. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
As a 2nd Line Support Engineer, you'll need to showcase your ability to troubleshoot and resolve issues efficiently. Prepare examples of past challenges you've faced and how you successfully resolved them.
✨Highlight Your Customer Service Experience
Since this role involves support, emphasise your experience in customer service. Share instances where you've effectively communicated with users to understand their issues and provide solutions.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions about the team, company culture, and future projects. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
