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- Tasks: Provide 1st Line Support via phone, email, and ticket management.
- Company: Join a growing Managed Service Provider in Corsham.
- Benefits: Earn up to £27,000, enjoy private healthcare, and receive fully funded training.
- Why this job: Be part of a dynamic team at the forefront of technology with regular socials.
- Qualifications: Must be a UK passport holder; no sponsorship available.
- Other info: Full-time onsite role with opportunities for industry-recognized qualifications.
The predicted salary is between 21600 - 37800 £ per year.
DK Recruitment are seeking a 1st Line Engineer on behalf of our client based in Corsham. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. Duties Provide 1st Line Support either directly from the customer Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Tech stack Microsoft 365 Azure Active Directory Administration (passwords, users, groups, permissions) Desktop support Network support Windows Server Location: Corsham (Full time onsite) Benefits Up to £27,000 DOE Private health care plan Fully funded training and industry recognised qualifications Regular employee socials My client cannot provide sponsorship unfortunately so applicants must be UK passport holders. If you are interested in this role, please click apply now or email your CV to Lauren directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail. DK Recruitment is acting as an Employment Agency in relation to this job vacancy
1st Line Support Engineer employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarize yourself with the tech stack mentioned in the job description, especially Microsoft 365 and Azure Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as you'll be providing support via phone and email. Being able to explain technical issues clearly and concisely is crucial for a 1st Line Support Engineer.
✨Tip Number 3
Get comfortable with ticket management systems. Familiarity with how these systems work will help you manage customer queries efficiently and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the industry, especially those working in Managed Service Providers. They can provide insights into the role and may even refer you to opportunities within their companies.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line Support Engineer position. Understand the key responsibilities and required skills, especially in Microsoft 365 and Azure Active Directory.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles involving desktop support, network support, or ticket management systems. Emphasize your familiarity with the tech stack mentioned.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved issues in previous roles, and express your enthusiasm for working with a Managed Service Provider.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DK Recruitment
✨Know Your Tech Stack
Make sure you are familiar with Microsoft 365, Azure Active Directory, and Windows Server. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Your Communication Skills
As a 1st Line Support Engineer, you'll be assisting customers via phone and email. Practice explaining technical issues in simple terms and be ready to showcase your customer service skills during the interview.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've resolved technical issues in the past. Highlight your approach to troubleshooting and how you document solutions for future reference, as updating the internal knowledgebase is part of the role.
✨Research the Company Culture
Understand the values and culture of the Managed Service Provider you're applying to. Be ready to discuss how you can contribute to their dynamic team and participate in employee socials.
