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For Companies At a Glance
- Tasks: Lead and enhance the ServiceNow platform, driving automation and integration.
- Company: Globally recognised organisation based in Manchester with a modern tech agenda.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be the go-to expert, influence strategy, and make a real impact.
- Qualifications: Senior-level experience with ServiceNow and strong communication skills.
- Other info: Join a stable company with exciting challenges and a supportive environment.
The predicted salary is between 48000 - 64000 £ per year.
This is a rare chance to step into a senior, highly visible ServiceNow role within a well-established, globally recognised organisation based in the heart of Manchester.
ServiceNow is a strategic platform here — not a side system. You’ll be the most senior technical ServiceNow specialist in the organisation, acting as the global SME, shaping the roadmap, influencing senior stakeholders, and driving real business value through automation, integration, and platform excellence.
If you’re looking for ownership, influence, and technical depth — this role delivers all three.
What You’ll Be Doing
- Designing, developing, configuring and enhancing the ServiceNow platform across enterprise-scale environments
- Leading the technical direction and roadmap for ServiceNow globally
- Working closely with senior business stakeholders to translate complex requirements into scalable solutions
- Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools)
- Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI
- Owning upgrades, lifecycle management, and continuous improvement of the platform
- Acting as a technical mentor and leader to junior engineers (based internationally), without direct line management
- Ensuring strong documentation, governance, resilience, and best-practice delivery
What They’re Looking For
- Strong commercial experience on the ServiceNow platform (Senior level)
- Deep understanding of ITSM lifecycle, workflows, and platform architecture
- Experience integrating ServiceNow with other SaaS and on-prem systems
- Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps or similar)
- Confident communicator who can engage with both technical teams and senior non-technical stakeholders
- A pragmatic engineer who balances hands-on delivery with strategic thinking
Nice to Have (But Not Essential)
- ServiceNow certifications (CSA and/or CAD)
- ITIL certification
- Experience across multiple ServiceNow modules — flexibility to learn others is supported
Why This Role Stands Out
- True seniority – global SME for ServiceNow
- Strategic impact – influence roadmap, architecture, and platform direction
- Hybrid working – Manchester-based with real flexibility
- Strong backing – investment in platform growth and additional team hires
- Stability + challenge – established organisation with a modern technology agenda
Senior ServiceNow Engineer employer: djr
Contact Detail:
djr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project showcasing your ServiceNow expertise. This not only demonstrates your technical abilities but also your passion for the platform, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and challenges. Be ready to discuss how you've tackled similar issues in the past, as this will show your problem-solving skills and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior ServiceNow Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior ServiceNow Engineer role. Highlight your experience with ServiceNow, especially in areas like ITSM and integrations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've influenced technical direction or driven automation in previous roles. We love a good story!
Showcase Your Communication Skills: Since you'll be engaging with both technical teams and senior stakeholders, make sure your application reflects your communication prowess. Use clear, concise language and avoid jargon where possible. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at djr
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's architecture, ITSM lifecycle, and how it integrates with other systems. Be ready to discuss specific projects where you've designed or optimised solutions.
✨Showcase Your Strategic Thinking
This role is all about influencing the roadmap and driving business value. Prepare examples of how you've previously shaped technical direction or improved processes. Highlight your ability to balance hands-on work with strategic planning.
✨Engage with Stakeholders
Since you'll be working closely with senior stakeholders, practice articulating complex technical concepts in a way that's easy for non-technical people to understand. Think of scenarios where you've successfully communicated with different teams.
✨Demonstrate Leadership Skills
As a mentor to junior engineers, it's important to show your leadership capabilities. Prepare to discuss how you've guided others in previous roles, focusing on your approach to documentation, governance, and best practices.
