At a Glance
- Tasks: Manage diverse client portfolios and lead a dynamic accounts team.
- Company: Join DJH, a people-focused firm prioritising team growth and development.
- Benefits: Enjoy competitive salary, generous holidays, and tailored learning opportunities.
- Other info: Be part of a vibrant culture with a focus on wellbeing and community.
- Why this job: Make a real impact by building lasting client relationships in a collaborative environment.
- Qualifications: ACA/ACCA qualified with managerial experience and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Client Services Manager
Department
Accounts
Employment Type
Permanent
Location
- Bexley
- Description
At DJH, our team is at the heart of everything we achieve.
And no matter how much we grow, looking after them will always be our #1 priority.
We come in all shapes and sizes, with different qualities, experience and knowledge.
Together, our differences create balance.
And that is our superpower.
By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
Let's talk about the role
As Client Services Manager, you’ll be fully immersed with our experienced accounts team at our Bexley office, working with directors to provide great advice to clients.
Life will be fast paced, engaging, creative and rewarding.
This is a fantastic opportunity for a qualified Assistant Manager looking for their next step, or an experienced Client Manager looking to join a firm that has a true people focus.
As part of our team, you’ll
- Manage and look after your own vibrant and diverse client portfolio.
- Cultivate long-lasting relationships becoming the go-to for clients.
- Lead a team, overseeing the production of the work to deliver a fantastic service.
- Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
- Wow clients daily, getting to know their business to deliver a great experience.
- Contribute to our growth by retaining existing clients and building relationships with potential new clients.
- Coach and develop the accounts team and line reports.
Let's talk about you and your skills...
Hungry for a new challenge, you’ll
- Be ACA / ACCA qualified.
- Have practice experience as a manager or assistant manager.
- Have worked with a range of clients, including owner-managed businesses.
- Be tech-savvy, with a knowledge of CCH desirable.
- Be a superb leader that energises those around you.
- Thrive in a collaborative and progressive environment.
- Love getting to know people and be a fantastic communicator.
Let's talk benefits...
Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance
- Volunteer day
- Tailored learning and development
- Company pension
- Health MOTs
- Mental health support
- A fully loaded wellbeing, social & community calendar.
Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.
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Client Services Manager employer: DJH Ireland
At DJH Ireland, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture in Stoke-on-Trent. Our commitment to employee growth is evident through mentorship opportunities and a focus on personal development, all while enjoying competitive salaries and flexible hybrid working arrangements. Join us to be part of a dedicated team that values collaboration and innovation in the tax advisory field.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DJH Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DJH Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DJH Ireland:Your cover letter is your chance to shine! Tell us why you want to work at DJH Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DJH Ireland!
How to prepare for a job interview at DJH Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
