Branch Office Administrator in Polesworth

2 days ago Be among the first 25 applicants

Location: Multiple Locations (Patchway, Bristol & Polesworth, Tamworth)

About Us: DJF Solicitors are a well-established and reputable solicitor firm with offices across the country , dedicated to providing high-quality legal services to our clients. We pride ourselves on our client-focused approach and supportive working environment.

Job Summary: We are seeking an organised, professional, and proactive Office Administrator to join our team. The successful candidate will be the first point of contact for many of our clients, playing a crucial role in the smooth running of our office operations. This role requires excellent communication skills, a meticulous approach to administrative tasks, and a commitment to providing outstanding client service.

Key Responsibilities:

• Process card and cash payments from clients, both in person and over the phone, accurately recording all transactions and ensuring compliance with firm financial procedures.
• Administer petty cash, ensuring all transactions are accurately recorded and reconciled in accordance with firm procedures.
• Administrative Support:
• Maintain a meticulous Post Log, ensuring all incoming and outgoing mail is accurately recorded, dated, and distributed promptly.
• Manage and monitor office supplies, placing orders as needed to ensure adequate stock levels and liaising with suppliers.
• Diary management of fee earners
• Assist with general administrative tasks as required, including photocopying, scanning, filing, and data entry.
• Assist with archiving physical files, maintaining a log of all wills, deeds etc
• Support fee earners with ad-hoc administrative duties to ensure efficient workflow.
• Office Management:
• Ensure the smooth operation of office equipment (e.g., printers, scanners), reporting any issues for repair.
• Contribute to maintaining a secure and confidential office environment.
• Reception and Client Management:
• Act as the first point of call for all incoming telephone calls, directing them appropriately and taking messages accurately.
• Warmly greet and assist all visitors and clients to the office, ensuring a positive first impression.
• Manage and escalate client grievances as the first point of call, demonstrating empathy and professionalism, and escalating to the relevant fee earner or management as per firm policy.
• Maintain a tidy and welcoming reception area.

Skills and Experience:

• Proven experience in a reception, office administration, or similar client-facing role, preferably within a professional services environment.
• Experience handling cash and card transactions, with a strong understanding of basic accounting principles.
• Excellent verbal and written communication skills with a professional and friendly telephone manner.
• Strong organisational skills with a keen eye for detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Discreet and able to handle confidential information with integrity.
• A proactive and adaptable approach to work.
• Experience working within a solicitor firm or legal environment.
• Familiarity with legal terminology and processes.
• Experience with case management system such as Leap.

Personal Attributes:

• Professional and approachable demeanour.
• Reliable and punctual.
• Customer-focused with a strong commitment to service excellence.
• Ability to remain calm and professional under pressure.
• Empathetic and patient, particularly when handling client grievances.
• Enthusiastic and willing to learn.

What We Offer:

• Competitive salary dependent on experience
• Opportunities for professional development
• A supportive and friendly working environment

To Apply: Please submit your CV and a covering letter outlining your suitability for the role to info@djfsolicitors.co.uk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Law Practice

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