At a Glance
- Tasks: Coordinate service activities, manage schedules, and support engineers in delivering top-notch customer service.
- Company: Family-owned engineering business with over 30 years of experience in medical equipment servicing.
- Benefits: Competitive salary, 20-25 days annual leave, free parking, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for long-term growth in a friendly team.
- Why this job: Be the heartbeat of our operations and make a real difference in a respected company.
- Qualifications: Strong organisational skills, experience in coordinating service teams, and excellent communication abilities.
We are a family-owned engineering business with over 30 years of experience providing servicing, calibration and support for medical equipment throughout the UK. Known and respected within our specialist field, we have built our reputation on technical expertise, customer service and long-term relationships with our customers. As our business continues to grow, we are looking for a Service Coordinator to become a key part of our operations team. This is an important role at the heart of the business. You will be the central point of contact for all service activity, coordinating engineers, supporting customers and ensuring jobs are delivered efficiently from enquiry through to completion.
The Role
Supporting a team of field-based Service Engineers operating nationwide, you will coordinate service work, manage schedules and ensure customers receive a professional and responsive service. You will be the person who knows what is happening across the Service Department at any given time, maintaining oversight of ongoing work while ensuring important details are never missed. This is a varied position within a specialist business where you will be trusted to take ownership and become a valued member of the team.
Key Responsibilities
- Planning and scheduling service visits for field-based Service Engineers
- Managing engineer diaries, travel arrangements, tools and equipment requirements
- Updating and maintaining the service calendar and workload schedule
- Acting as the primary point of contact for all service-related enquiries
- Responding professionally to customer telephone and email enquiries
- Processing service orders and maintaining accurate records
- Providing administrative and logistical support to Service Engineers
- Liaising with customers, suppliers and internal departments to ensure smooth service delivery
- Monitoring outstanding work and helping maximise engineer utilisation
- Ensuring service reports, calibration certificates and invoices are issued promptly
- Assisting with spare parts administration and stock management
- Identifying and implementing improvements to service processes and procedures
About You
You will be highly organised, proactive and able to remain calm when priorities change. You will enjoy working in a role where no two days are exactly the same and where your ability to stay organised and think ahead genuinely makes a difference to the business. The successful candidate will be comfortable managing multiple ongoing tasks, maintaining an overview of service activities and ensuring nothing falls through the cracks.
Personal Qualities
- Highly organised and methodical
- Forward-thinking and proactive
- Calm under pressure
- Strong problem-solving skills
- Reliable and dependable
- Positive and professional attitude
- Team player with a willingness to support colleagues
What We Offer
- Salary of £28,000 - £32,000 depending on experience
- Monday to Friday working hours, 9:00am - 5:00pm
- 20 days annual leave, increasing by 1 day per year of service up to 25 days
- Additional Christmas office closure period which is not deducted from your annual leave entitlement
- Free on-site parking
- Stable long-term employment with a well-established business
- Supportive and friendly family-run working environment
- Opportunity to play a key role within a respected specialist company
If you enjoy organising, planning and keeping multiple moving parts running smoothly, and are looking for a long-term opportunity within a successful and established business, we would love to hear from you.
Service Coordinator in Newport Pagnell employer: DJB Labcare Ltd
As a family-owned engineering business with over 30 years of experience, we pride ourselves on our supportive and friendly work culture that values technical expertise and customer service. Our Service Coordinator role offers a stable long-term employment opportunity where you can take ownership of your responsibilities while enjoying a balanced work-life schedule, generous annual leave, and the chance to contribute to a respected specialist company. Join us to be part of a team that fosters personal growth and values each member's contribution in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Newport Pagnell
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at DJB Labcare Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at DJB Labcare Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at DJB Labcare Ltd.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at DJB Labcare Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator in Newport Pagnell
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at DJB Labcare Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to DJB Labcare Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at DJB Labcare Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with DJB Labcare Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like DJB Labcare Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
