At a Glance
- Tasks: Assist clients, manage keys, and provide admin support in a fast-paced environment.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and professional development support.
- Other info: Permanent position in Glasgow with a competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team that values diversity and offers a fun workplace culture.
- Qualifications: Customer service skills, IT proficiency, and a proactive attitude are essential; property experience is a plus.
The predicted salary is between 18000 - 22500 £ per year.
We’re offering a fixed‑term (6 month) contract for a Property Support Administrator at our West End Glasgow branch. The salary range is £22,500 to £23,500.
What the job involves
- Build strong working relationships with other departments at Head Office.
- Warmly welcome clients visiting the branch.
- Offer walk‑in client advice and guidance, resolve issues where possible or pass clients to colleagues for further advice if required.
- Manage mail received and forward to the appropriate team.
- Provide administrative support to colleagues within the team.
- Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers.
- Ensure that the key management process is followed.
- Order let boards/let‑by stickers and arrange removal of let boards.
- Prepare adverts ahead of marketing and advise portfolio team of any issues. Update the advertising spreadsheet.
- Book and amend property inspections.
- Open and close the office as per the procedure.
- Answer calls into the PM and sales line.
- Attend and respond to emails into the Glasgow Team inbox and escalates where needed.
- Book market appraisals.
- Send home reports to potential sales viewers and book sales viewings.
- Print out and manage property window card displays.
Qualifications and skills
- Ideally at least 1 year of Property Management experience (not essential).
- Excellent customer service skills.
- Strong IT skills – MS Word, Excel.
- Passionate about customer service and driven to deliver the best outcome for the customer.
- Excellent written and verbal communication, maintaining the professional image of the business.
- Ability to relay information with confidence and seek support from peers when required.
- Good attention to detail and the ability to use business systems to steer decision making.
- Strong administration and coordination skills.
- A born multi‑tasker with the ability to deal with multiple demands in a fast‑paced environment.
- Pro‑active can‑do approach.
- Good team worker and player.
- Excellent time management, organisational and prioritisation skills.
- Good knowledge of Microsoft Outlook, Word and Excel and competence in learning new operating systems.
- Professional and presentable.
- Reliable, flexible and friendly.
Benefits
- Smart spending app with discounts at over 900 retailers.
- Wellbeing centre with resources to support active living and mental health.
- Employee Assistance Programme with free counselling support sessions.
- Smart Tech Scheme for latest gadgets and appliances.
- Cycle2Work Scheme to help reduce carbon footprint.
- Enhanced Family‑Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay with incentivised commission and performance bonuses.
- Celebrations and special days recognising length of service.
- Planning for retirement with pension support.
- Funding for professional development and qualifications.
- Company socials and team events.
DJ Alexander values diversity and inclusion. All applicants are welcome regardless of nationality, background, ability or perspective.
Property Support Administrator in Glasgow employer: DJ Alexander
At DJ Alexander, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Glasgow. Our commitment to employee growth is evident through our professional development funding and a range of benefits including a smart spending app, enhanced family leave, and a supportive Employee Assistance Programme. Join our dynamic team where your contributions are valued, and enjoy a fulfilling career in property management with a company that celebrates diversity and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Property Support Administrator in Glasgow
✨Tip Number 1
Familiarise yourself with the property management sector in Scotland, especially in cities like Glasgow and Edinburgh. Understanding local market trends and regulations can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a property support role. Being able to demonstrate your problem-solving abilities will impress potential employers.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Showcase your IT skills by familiarising yourself with Microsoft Office applications, particularly Excel and Outlook. Being proficient in these tools is crucial for the administrative tasks outlined in the job description.
We think you need these skills to ace Property Support Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in property management or customer service. Emphasise skills that align with the job description, such as strong IT skills and excellent communication.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Key Skills:In your application, clearly outline your administrative and coordination skills. Mention your proficiency in Microsoft Office applications, as well as your attention to detail and time management abilities.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at DJ Alexander
✨Showcase Your Customer Service Skills
As a Property Support Administrator, excellent customer service is key. Prepare examples of how you've successfully resolved client issues in the past, demonstrating your ability to handle inquiries with professionalism and care.
✨Familiarise Yourself with Property Management
While prior experience is preferred, it's not essential. Brush up on basic property management concepts and terminology. This will help you speak confidently about the role and show your enthusiasm for the industry.
✨Demonstrate Your IT Proficiency
The role requires strong IT skills, particularly in MS Word and Excel. Be ready to discuss your experience with these tools and any other software you've used. If possible, practice using spreadsheets or creating documents to showcase your abilities.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if DJ Alexander is the right fit for you.
