Property Support Administrator

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

This is a full‑time, permanent position located in Edinburgh City Centre. The salary ranges from £22,500 to £23,500.

What the job involves:

• Build strong working relationships with other departments of the business at Head Office.
• Warmly welcome clients visiting the branch.
• Offer walk‑in client’s advice and guidance and resolve issues where possible or pass clients to colleagues for further advice if required.
• Manage mail received and forward to the appropriate team.
• Provide administrative support to colleagues within the team.
• Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers.
• Ensure that the key management process is followed.
• Order Let Boards / let by stickers and arrange removal of let boards.
• Prepare adverts ahead of marketing and advise portfolio team of any issues.
• Update the advertising spreadsheet.
• Book and amend property inspections.
• Open and close the office as per the procedure.
• Answer calls into the PM and sales line.
• Attend and respond to emails into the Glasgow Team inbox and escalates where needed.
• Book market appraisals.
• Send home reports to potential sales viewers and book sales viewings.
• Print out and manage property window card displays.

We’re looking for individuals with qualities such as:

• Ideally at least 1 year’s Property Management experience but not essential; it is preferable and will make the transition for the successful applicant easier with some sector knowledge.
• Excellent customer service skills.
• Strong IT skills, MS Word, Excel.
• Passionate about customer service and driven to deliver the best outcome for the customer.
• Excellent written and verbal communication which is in keeping with the professional image of the business.
• An ability to relay information with confidence and, when required, to seek support from peers to ensure the correct information is delivered.
• Good attention to details, an ability to use business systems to steer decision making.
• Strong administration and coordination skills.
• A born multi‑tasker with an ability to deal with multiple demands on their time and thrives in fast paced environment.
• Pro‑active ‘can do’ approach.
• Good team worker and player.
• Excellent time management, organisational and prioritisation skills.
• Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
• Professional and presentable.
• Reliable, flexible and friendly.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We are committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together.

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.