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- Tasks: Manage maintenance requests and provide top-notch customer support.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Why this job: Be part of a dynamic team that values growth, fun, and diversity.
- Qualifications: Customer service skills and a proactive attitude are key; property management experience is a plus.
- Other info: Comprehensive training provided; we celebrate your loyalty with special events.
The predicted salary is between 19500 - 26000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.
Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Edinburgh office. The salary for this role is £23,500.
What the job involves for a Property Relationship Manager:
- Key member of the Maintenance team, driving delivery of all maintenance instructions.
- Provide frontline support to our clients, tenants and third party contractors.
- Support colleagues within the company, get all related maintenance complete on time and on budget.
- Manage and deliver on day-to-day maintenance requests across the full region portfolio.
- Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company.
- Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards.
- Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors.
- Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms.
- Ensure any conflicts are flagged and dealt with correctly.
- Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion.
- Work alongside our Compliance team to ensure safety certification is up to date and logged correctly.
- Work alongside your Team Manager and Associate Manager to ensure department delivers on KPIs and budgets.
We’re looking for individuals with qualities such as:
- Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported.
- Excellent customer service skills.
- Strong IT skills, MS Word, Excel etc.
- Excellent written and verbal communication skills.
- An ability to relay information with knowledge and confidence.
- A pro-active ‘can do' approach to all tasks.
- Excellent time management and enjoys multi-tasking daily.
- Professional and an eagerness to grow.
- Reliable, polite and friendly.
- Current legal right to work in the UK.
Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Our company socials bring our people together. So, work hard, and then socialise even harder!
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Edinburgh
✨Tip Number 1
Familiarise yourself with the local property market in Edinburgh. Understanding the nuances of the area, including popular neighbourhoods and current trends, will help you engage confidently with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local industry events or join relevant online forums to connect with others in the sector. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Brush up on your customer service skills. Since this role heavily involves client interaction, showcasing your ability to handle queries and resolve issues effectively will set you apart. Consider role-playing scenarios to practice your responses.
✨Tip Number 4
Demonstrate your proactive approach by preparing questions about the company's maintenance processes and how they handle client requests. This shows your genuine interest in the role and your readiness to contribute positively to the team.
We think you need these skills to ace Property Relationship Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the local market in Edinburgh. Mention specific skills that align with the job, such as your customer service abilities and IT proficiency.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated in previous roles.
Highlight Your Proactive Approach: In your application, emphasise your proactive attitude and ability to manage multiple tasks. Provide examples of situations where you've successfully handled maintenance requests or resolved conflicts, showcasing your problem-solving skills.
How to prepare for a job interview at DJ Alexander
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, excellent customer service is key. Prepare examples of how you've successfully handled client queries or resolved issues in the past. This will demonstrate your proactive approach and ability to maintain high standards.
✨Familiarise Yourself with Local Legislation
Understanding property management legislation is crucial for this role. Brush up on relevant laws and regulations in Scotland, especially those related to maintenance and safety standards, so you can confidently discuss them during the interview.
✨Demonstrate Your IT Proficiency
Strong IT skills are essential for logging maintenance requests and managing communications. Be ready to discuss your experience with software platforms, particularly MS Word and Excel, and how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential conflicts you might face in the role and how you would handle them. This will show your ability to think on your feet and manage challenges effectively.
