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- Tasks: Manage maintenance requests and provide top-notch support to clients and contractors.
- Company: Join DJ Alexander, part of Lomond, Scotland's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and professional development support.
- Why this job: Be part of a dynamic team that values diversity, fun, and your career growth.
- Qualifications: Customer service skills and a proactive attitude; property management experience is a plus but not essential.
- Other info: Competitive salary with performance bonuses and a supportive work culture.
The predicted salary is between 19500 - 26000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Edinburgh office. The salary for this role is £23,500.
What the job involves for a Property Relationship Manager:
- Key member of the Maintenance team, driving delivery of all maintenance instructions.
- Provide frontline support to our clients, tenants and third party contractors.
- Support colleagues within the company, get all related maintenance complete on time and on budget.
- Manage and deliver on day-to-day maintenance requests across the full region portfolio.
- Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company.
- Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards.
- Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors.
- Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms.
- Ensure any conflicts are flagged and dealt with correctly.
- Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion.
- Work alongside our Compliance team to ensure safety certification is up to date and logged correctly.
- Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI's and budgets.
We're looking for individuals with qualities such as:
- Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported.
- Excellent customer service skills.
- Strong IT skills, MS Word, Excel etc.
- Excellent written and verbal communication skills.
- An ability to relay information with knowledge and confidence.
- A pro-active ‘can do' approach to all tasks.
- Excellent time management and enjoys multi-tasking daily.
- Professional and an eagerness to grow.
- Reliable, polite and friendly.
- Current legal right to work in the UK.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Edinburgh. Understanding the nuances of the area will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills. Since this role heavily involves client interaction, consider role-playing scenarios with friends or family to practice handling various customer queries effectively.
✨Tip Number 4
Research DJ Alexander and its values. Being able to articulate why you want to work for us and how you align with our mission during the interview can set you apart from other candidates.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use specific examples that demonstrate your skills in handling maintenance requests and providing excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Property Relationship Manager role. Mention your understanding of the company’s values and how your proactive approach aligns with their customer service standards.
Highlight IT Skills: Since strong IT skills are essential for this role, emphasise your proficiency in MS Word, Excel, and any other relevant software. Provide examples of how you have used these tools in previous roles to manage tasks effectively.
Showcase Communication Skills: In both your CV and cover letter, illustrate your written and verbal communication skills. You could include examples of how you have successfully relayed information to clients or resolved conflicts in past positions.
How to prepare for a job interview at DJ Alexander
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, excellent customer service is key. Be prepared to share examples of how you've successfully handled client queries or resolved issues in the past. This will demonstrate your proactive approach and ability to maintain high standards.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, make sure to mention your experience with software platforms, particularly MS Word and Excel. You might even want to prepare a few examples of how you've used these tools to improve efficiency or manage tasks.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Property Relationship Manager, such as managing maintenance requests and working with compliance teams. Showing that you understand these responsibilities will reflect your genuine interest in the position.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready can set you apart from other candidates. Ask about the team dynamics, company culture, or opportunities for professional development. This shows that you're not only interested in the job but also in how you can grow within the company.
