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- Tasks: Manage maintenance requests and provide top-notch support to clients and contractors.
- Company: Join DJ Alexander, part of Lomond, Scotland's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday options, and professional development support.
- Why this job: Be part of a dynamic team that values growth, fun, and diversity in the workplace.
- Qualifications: Customer service skills and a proactive attitude; property management experience is a plus but not essential.
- Other info: Competitive salary with performance bonuses and a supportive work culture.
The predicted salary is between 19500 - 26000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
We’re happy to offer you an exciting opportunity to join our dynamic team in our Edinburgh office. The salary for this role is £23,500.
What the job involves:
- Key member of the Maintenance team, driving delivery of all maintenance instructions.
- Provide frontline support to our clients, tenants and third party contractors.
- Support colleagues within the company, ensuring all related maintenance is completed on time and on budget.
- Manage and deliver on day-to-day maintenance requests across the full region portfolio.
- Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries.
- Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards.
- Manage and respond to day-to-day email and telephone requests from Landlords, Tenants and Contractors.
- Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms.
- Flag and deal with any conflicts correctly.
- Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are resolved in a timely manner.
- Work alongside our Compliance team to ensure safety certification is up to date and logged correctly.
- Collaborate with your Team Manager and Associate Manager to ensure department delivers on KPIs and budgets.
We’re looking for individuals with qualities such as:
- Ideally, at least 1 year Property Management experience (not essential as comprehensive training will be supported).
- Excellent customer service skills.
- Strong IT skills, including MS Word and Excel.
- Excellent written and verbal communication skills.
- An ability to relay information with knowledge and confidence.
- A pro-active ‘can do’ approach to all tasks.
- Excellent time management and enjoyment of multi-tasking daily.
- Professionalism and eagerness to grow.
- Reliability, politeness, and friendliness.
- Current legal right to work in the UK.
Here’s what you can look forward to:
- Discounts at over 900 retailers through our smart spending app.
- Access to our wellbeing centre packed with resources for health and financial wellbeing.
- Free counselling support sessions through our Employee Assistance Programme.
- Annual leave purchase scheme, allowing you to buy up to an extra 5 days of holiday.
- Access to the latest gadgets and appliances with our Smart Tech Scheme.
- Participation in our Cycle2Work Scheme to reduce carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay aligned with market value, plus incentivised commission and performance bonuses.
- Special days and celebrations for length of service.
- Pension scheme to support retirement planning.
- Funding for professional qualifications to support your career development.
- Company socials to foster a fun work environment.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Edinburgh. Understanding the nuances of the area will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills. Since the role involves frontline support, being able to showcase your ability to handle queries and maintain a positive attitude will set you apart from other candidates.
✨Tip Number 4
Get comfortable with property management software. Familiarity with tools used in the industry can give you an edge, as it shows you're ready to hit the ground running and can adapt quickly to the company's systems.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Property Relationship Manager position. Mention specific examples of how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, provide examples in your application that illustrate your ability to handle client queries effectively and maintain high standards of service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DJ Alexander
✨Research the Company
Before your interview, take some time to learn about DJ Alexander and its role within the Lomond network. Understanding their values, services, and the areas they cover will help you tailor your responses and show genuine interest.
✨Showcase Customer Service Skills
As a Property Relationship Manager, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled client queries or resolved issues, demonstrating your proactive approach and communication skills.
✨Familiarise Yourself with Maintenance Processes
Since the role involves managing maintenance requests, it’s beneficial to understand common property maintenance issues and how they are typically resolved. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Property Relationship Manager role. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
