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- Tasks: Manage relationships with clients and assist them in property transactions.
- Company: DJ Alexander is part of Lomond, a leading lettings and estate agency network in the UK.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a knowledgeable team and make a real impact in the property market.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Opportunity to work in vibrant cities like Edinburgh and Glasgow.
The predicted salary is between 28800 - 48000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.
Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a permanent position located in Edinburgh. You\’ll enjoy a workweek of Monday to Friday 9am – 5pm. The salary for this role is £23,500.
What the job involves:
- Managing day-to-day maintenance requests whilst delivering a high standard of customer service over the phone, emails and any other internal software from Landlords, Tenants and Contractors.
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
- Ensuring maintenance issues are logged and managed effectively in a timely manner.
- Have strong negotiation skills to resolve conflict.
- Working with the senior coordinators, team leaders and contractors to ensure individual KPIs are achieved and escalate any issues when appropriate.
We’re looking for individuals with qualities such as:
- Previous Property Management, or industry related experience preferred, but not essential
- Can demonstrate strong sales negotiation skills and be very competent in resolving conflict and potential disputes – both written and verbal
- A positive, proactive attitude, with a strong customer service focus
- Meticulous attention to detail and confident at relaying information
- Process driven, with efficient administration and organisational skills
- Ability to problem solve, be calm under pressure and a track record of exceeding client expectations.
- You must have the current legal right to work in the UK
At DJ Alexander, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We\’ve got you covered with that important pension pot.
- We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.
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Property Relationship Manager employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Scotland, especially in the areas DJ Alexander operates. Understanding the nuances of Edinburgh, Glasgow, St. Andrews, Dundee, and Aberdeen will show your commitment and readiness to engage with clients.
✨Tip Number 2
Network with professionals in the property sector. Attend local property events or join online forums where you can connect with current employees or industry experts. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills during any interactions. As a Property Relationship Manager, building strong relationships is key, so be prepared to discuss how you've successfully managed client relationships in the past.
✨Tip Number 4
Research DJ Alexander's values and mission. Tailor your conversations to reflect how your personal values align with theirs, showcasing your enthusiasm for being part of their team and contributing to their success.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Property Relationship Manager. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Local Knowledge: Since DJ Alexander values local expertise, emphasise any experience you have in the property market within Scotland, particularly in Edinburgh, Glasgow, St. Andrews, Dundee, or Aberdeen. This will show your understanding of the area and its dynamics.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in property management or customer relations. Use bullet points for clarity and include quantifiable achievements to demonstrate your impact in previous roles.
Write a Strong Cover Letter: Accompany your CV with a tailored cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at DJ Alexander and how your skills can contribute to their success in the property market.
How to prepare for a job interview at DJ Alexander
✨Know Your Local Market
As a Property Relationship Manager, it's crucial to demonstrate your understanding of the local property market. Research recent trends in Edinburgh, Glasgow, St. Andrews, Dundee, and Aberdeen to show that you are well-informed and can provide valuable insights to clients.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully built relationships with clients or resolved conflicts in the past. This will highlight your ability to connect with people and manage their expectations.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about DJ Alexander's approach to property management and their team culture. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
✨Highlight Your Problem-Solving Abilities
In property management, challenges can arise unexpectedly. Be ready to discuss specific instances where you've successfully navigated difficult situations or provided innovative solutions. This will demonstrate your proactive mindset and adaptability.
