At a Glance
- Tasks: Support the HMO team, ensuring compliance and delivering exceptional customer service.
- Company: Join DJ Alexander, a leading lettings and estate agency in Edinburgh.
- Benefits: Enjoy discounts, wellbeing resources, professional development, and competitive pay.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Become an HMO specialist and make a real impact in property management.
- Qualifications: Customer service skills and strong IT proficiency are essential.
The predicted salary is between 23500 - 25500 £ per year.
DJ Alexander is a leading network of lettings and estate agencies covering cities such as Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen. We are looking for a Licensing Property Relationship Manager for our Edinburgh office. Permanent role based in our city centre office at 10 Sunnyside, Edinburgh, EH7 5RA. Working hours: Monday to Friday 9:00am – 5:00pm. Salary range: £23,500 – £25,500 per annum.
Job Responsibilities
- Support the HMO team manager to deliver the objectives of the department.
- Drive a high standard when working through all HMO processes, ensuring compliance and regulations are followed within required timeframes.
- Deliver exceptional customer service across all aspects of the business.
- Maintain client relationships and coordinate key aspects of property management to the client.
- Assist with the administration of the role, including displaying/removing site notices, neighbourhood notices, processing fire risk assessments received, and addressing any issues with tenants and landlords.
- Raise jobs specifically for HMO properties and liaise with contractors to ensure works are carried out in a timely manner.
- Understand the application requirements (certificate continuity etc.) and the process for submitting applications across the DJ Alexander portfolio.
- Learn physical standards required within HMO properties from a property manager perspective; undertake pre‑application inspections and report to landlords.
- Develop detailed awareness of HMO regulations and ensure all compliance aspects for the HMO licence are met.
- Communicate effectively with landlords, contractors, PMs and local authorities. This includes covering HMO inspections with HMO/Fire officers and creating reports as required.
- Understand ASB legislation and how it affects HMO licences, addressing these issues with tenants.
- Become an HMO specialist and confident in your knowledge to attend sub‑licensing committee hearings if necessary.
- Conduct HMO surveys, draw floor plans, and advise landlords on requirements for obtaining a licence, whether it be a conversion, sale, change of owner, new licence or renewal.
- Ensure the correct cover is in place to support the HMO 24‑hour contact phone and address any issues that arise.
- Work collaboratively with other colleagues and departments on joint projects to achieve business objectives.
Key Qualifications
- Current UK driving licence holder.
- Ideally at least one year of property management experience (preferred but not essential).
- Excellent customer service skills.
- Strong administration and organisational skills.
- Strong IT skills, including MS Word and Excel.
- Current legal right to work in the UK.
Benefits and Perks
- Smart spending app offering discounts at over 900 retailers.
- Wellbeing centre with resources to support physical, financial and mental health.
- Employee Assistance Programme with free counselling support sessions.
- Smart Tech Scheme providing the latest gadgets and appliances.
- Cycle2Work Scheme supporting our commitment to reducing carbon footprints.
- Enhanced family‑friendly leave for maternity, paternity, adoption, and IVF.
- Competitive base pay aligned with market value, plus incentivised commissions and performance bonuses for most roles.
- Special days and celebrations recognising length of service.
- Pension provision for retirement planning.
- Professional development support, including funding for professional qualifications.
- Company social events to foster teamwork and enjoyment.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Licensing Property Relationship Manager employer: DJ Alexander
DJ Alexander is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh, where employees are supported through comprehensive wellbeing resources and professional development opportunities. With a commitment to diversity and inclusion, the company fosters a collaborative environment that encourages personal growth and celebrates achievements, making it an ideal place for those seeking a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Property Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work with HMO properties. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your experience in property management, customer service, and compliance. Bring it along to interviews to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies like DJ Alexander. Express your interest in the Licensing Property Relationship Manager role and ask about any upcoming opportunities.
✨Tip Number 4
Stay informed! Brush up on HMO regulations and compliance standards. Being knowledgeable about the latest changes will not only help you in interviews but also show that you're genuinely interested in the role and the industry.
We think you need these skills to ace Licensing Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Licensing Property Relationship Manager role. Highlight any relevant experience in property management and customer service, and don’t forget to mention your strong admin skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for DJ Alexander. Mention your understanding of HMO regulations and how you can contribute to the team’s objectives.
Show Off Your IT Skills:Since strong IT skills are a must, make sure to showcase your proficiency in MS Word and Excel. If you have any experience with property management software, definitely include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at DJ Alexander
✨Know Your HMO Regulations
Make sure you brush up on the latest HMO regulations and compliance requirements. Being able to discuss these confidently will show that you're serious about the role and understand the importance of adhering to legal standards.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. This is crucial for the Licensing Property Relationship Manager position, so think of specific situations where you went above and beyond for clients.
✨Demonstrate Strong Organisational Skills
Be ready to talk about how you manage your time and stay organised, especially when juggling multiple tasks like property inspections and client communications. Use real-life examples to illustrate your methods.
✨Familiarise Yourself with the Company Culture
Research DJ Alexander's values and culture. Understanding their commitment to diversity and inclusion will help you align your answers with what they’re looking for, making you a more appealing candidate.
