At a Glance
- Tasks: Manage end of tenancy processes and build strong relationships with clients.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on local expertise.
- Why this job: Be a key player in helping people transition smoothly in their property journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Now, we are offering an exciting opportunity to join our dynamic team as an End of Tenancy Property Relationship Manager. This is a full‑time permanent contract located in our Edinburgh city‑centre office. The salary range is £23,500‑£26,000 per annum.
Job Purpose & Overview
Key member of the property management team.
Provide excellent service to our clients by handling the end‑of‑tenancy process.
Negotiate between tenants and landlords to deliver satisfactory outcomes for both parties.
Work with Property Managers and the Maintenance team to ensure required work is highlighted, raised, and completed promptly.
Customer‑focused role requiring meticulous attention to detail and coordination.
Key Accountabilities & Duties
Manage day‑to‑day maintenance requests – primarily following tenancy checkouts – in conjunction with End of Tenancy Property Managers.
Ensure void‑period works are completed in a timely, efficient, and compliant manner to facilitate move‑in dates and align with client budgets.
Communicate clearly and concisely with End of Tenancy Property Managers to conclude deposit claims and submissions.
Deliver a high standard of customer service for all customers, being proactive in managing incoming queries.
Understand landlord and tenant responsibilities when managing day‑to‑day requests so we can be clear with customers about their responsibilities for the property.
Handle day‑to‑day telephone and email requests from landlords, tenants, and contractors.
Log and manage maintenance issues effectively in line with department processes.
Tackle outstanding tickets and manage them in a timely manner.
Resolve conflict using strong negotiation skills.
Work with contractors to ensure work is carried out promptly and to the correct standard.
Check safety certifications and flag any renewals in a timely manner so properties are compliant.
Collaborate with Department Managers to hit core KPI’s and deliver outstanding service.
We're looking for individuals with qualities such as:
Property management experience is ideal but not essential; sector knowledge facilitates transition.
Excellent customer service skills.
Passion for customer service and a drive to deliver the best outcome.
Excellent written and verbal communication in keeping with the professional image of the business.
Confidence in relaying information and seeking support from peers when necessary.
Attention to detail and the ability to use business systems to steer decision‑making.
Strong administration and coordination skills.
A born multi‑tasker who can handle multiple demands and thrives in a fast‑paced environment.
Pro‑active, can‑do approach.
Good team worker and player.
Excellent time management, organisational and prioritisation skills.
Proficient with Microsoft Outlook, Word and Excel; able to learn new operating systems for management software.
Professional and presentable.
Reliable, flexible and friendly.
Current legal right to work in the UK.
Here's what you can look forward to:
Discounts at over 900 retailers through our smart‑spending app and a wellbeing centre with resources for activity, healthy eating, financial wellbeing, and mental health.
Free counselling support sessions through an Employee Assistance Programme.
Latest gadgets and appliances with our Smart Tech Scheme.
Commitment to reducing carbon footprint with a Cycle‑to‑Work Scheme.
Enhanced family‑friendly leave for maternity, paternity, adoption and IVF.
Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
Special days and celebrations for length of service.
Retirement planning support through a pension pot.
Funding for professional qualifications to support career development.
A company social calendar that encourages bonding among colleagues.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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End of Tenancy Property Relationship Manager in Edinburgh employer: DJ Alexander
At DJ Alexander, we pride ourselves on fostering a supportive and dynamic work environment that values collaboration and professional growth. Our employees benefit from comprehensive training programmes, competitive remuneration, and the opportunity to work in some of Scotland's most vibrant cities, ensuring a fulfilling career path in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land End of Tenancy Property Relationship Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property and lettings industry. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews! Research DJ Alexander and understand their values and services. We want to see that you’re genuinely interested in our mission to help people with their property needs.
✨Tip Number 3
Show off your local knowledge! Whether it’s Edinburgh or Aberdeen, we love candidates who can demonstrate an understanding of the areas we cover. Share your insights during conversations to stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace End of Tenancy Property Relationship Manager in Edinburgh
Some tips for your application 🫡
Show Your Local Knowledge:When applying for the End of Tenancy Property Relationship Manager role, make sure to highlight your understanding of the local property market. We love candidates who can demonstrate their familiarity with areas like Edinburgh and Glasgow, so don’t hold back!
Tailor Your CV:We want to see how your experience aligns with our needs. Customise your CV to reflect relevant skills and experiences that match the job description. This shows us you’re serious about joining our team at DJ Alexander.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how you can contribute to our success. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DJ Alexander
✨Know Your Local Area
As a Property Relationship Manager, having in-depth knowledge of the local property market is crucial. Research the areas DJ Alexander covers, like Edinburgh and Glasgow, and be prepared to discuss recent trends or developments in these locations during your interview.
✨Showcase Your Customer Service Skills
This role is all about building relationships with clients. Think of specific examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories to demonstrate your commitment to excellent service.
✨Understand the End of Tenancy Process
Familiarise yourself with the end of tenancy procedures, including inspections, deposit returns, and legal obligations. Being able to discuss these processes confidently will show that you’re well-prepared and knowledgeable about the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if DJ Alexander is the right fit for you.
