End of Tenancy Property Relationship Manager

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we are proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we are here to help people find, sell, and let their property.

Now, we are offering an exciting opportunity to join our dynamic team as an End of Tenancy Property Relationship Manager. This is a full‑time permanent contract located in our Edinburgh city‑centre office. The salary range is £23,500‑£26,000 per annum.

Job Purpose & Overview

• Key member of the property management team.
• Provide excellent service to our clients by handling the end‑of‑tenancy process.
• Negotiate between tenants and landlords to deliver satisfactory outcomes for both parties.
• Work with Property Managers and the Maintenance team to ensure required work is highlighted, raised, and completed promptly.
• Customer‑focused role requiring meticulous attention to detail and coordination.

Key Accountabilities & Duties

• Manage day‑to‑day maintenance requests – primarily following tenancy checkouts – in conjunction with End of Tenancy Property Managers.
• Ensure void‑period works are completed in a timely, efficient, and compliant manner to facilitate move‑in dates and align with client budgets.
• Communicate clearly and concisely with End of Tenancy Property Managers to conclude deposit claims and submissions.
• Deliver a high standard of customer service for all customers, being proactive in managing incoming queries.
• Understand landlord and tenant responsibilities when managing day‑to‑day requests so we can be clear with customers about their responsibilities for the property.
• Handle day‑to‑day telephone and email requests from landlords, tenants, and contractors.
• Log and manage maintenance issues effectively in line with department processes.
• Tackle outstanding tickets and manage them in a timely manner.
• Resolve conflict using strong negotiation skills.
• Work with contractors to ensure work is carried out promptly and to the correct standard.
• Check safety certifications and flag any renewals in a timely manner so properties are compliant.
• Collaborate with Department Managers to hit core KPI’s and deliver outstanding service.

We're looking for individuals with qualities such as:

• Property management experience is ideal but not essential; sector knowledge facilitates transition.
• Excellent customer service skills.
• Passion for customer service and a drive to deliver the best outcome.
• Excellent written and verbal communication in keeping with the professional image of the business.
• Confidence in relaying information and seeking support from peers when necessary.
• Attention to detail and the ability to use business systems to steer decision‑making.
• Strong administration and coordination skills.
• A born multi‑tasker who can handle multiple demands and thrives in a fast‑paced environment.
• Pro‑active, can‑do approach.
• Good team worker and player.
• Excellent time management, organisational and prioritisation skills.
• Proficient with Microsoft Outlook, Word and Excel; able to learn new operating systems for management software.
• Professional and presentable.
• Reliable, flexible and friendly.
• Current legal right to work in the UK.

Here's what you can look forward to:

• Discounts at over 900 retailers through our smart‑spending app and a wellbeing centre with resources for activity, healthy eating, financial wellbeing, and mental health.
• Free counselling support sessions through an Employee Assistance Programme.
• Latest gadgets and appliances with our Smart Tech Scheme.
• Commitment to reducing carbon footprint with a Cycle‑to‑Work Scheme.
• Enhanced family‑friendly leave for maternity, paternity, adoption and IVF.
• Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
• Special days and celebrations for length of service.
• Retirement planning support through a pension pot.
• Funding for professional qualifications to support career development.
• A company social calendar that encourages bonding among colleagues.

At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.