End of Tenancy Property Manager

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 200 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.

Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as an End of Tenancy Property Manager. This is a full‑time permanent contract located in our Edinburgh city centre office. The salary on offer ranges from £23,500‑£26,000 pa.

Job Purpose & Overview

• Key member of the property management team.
• Provide excellent service to our clients by handling the end of tenancy process.
• Negotiation between both tenant and landlord to deliver a satisfactory outcome for both parties.
• Work with the Property Managers and Maintenance team to ensure the work required is highlighted, raised, and completed promptly.
• A customer focused role requiring meticulous attention to detail and coordination.

Key Accountabilities & Duties

• Managing day‑to‑day maintenance requests – primarily following tenancy checkouts – working in conjunction with End of Tenancy Property Managers.
• Focused on ensuring void period works are completed timely, efficiently, and compliantly to facilitate move‑in dates and to align with client budgets.
• Communicate clearly and concisely with End of Tenancy Property Managers to conclude deposit claims and submissions.
• Delivering a high standard of customer service for all customers, ensuring we are pro‑active with incoming queries.
• Understanding Landlord and Tenants\’ responsibilities when managing the day‑to‑day requests so we can be clear to customers about their responsibilities for the property.
• Managing the day‑to‑day telephone and email requests from Landlords, Tenants and Contractors.
• Ensuring maintenance issues are logged and managed effectively, in line with department processes.
• Take responsibility for outstanding tickets and manage these in a timely manner.
• Dealing with conflict using strong negotiation skills to resolve conflict.
• Working with contractors to ensure work carried out is done in a timely manner and to the correct standard.
• Ensuring safety certifications are checked and any renewals have been flagged in a timely manner, so properties are compliant.
• Working with Department Managers to hit core KPI’s and deliver an outstanding service.

We\’re not just looking for someone who fits our team; we want to be a good fit for you too!

We\’re looking for individuals with qualities such as:

• Property Management experience is ideal but not essential; it is preferable and will make the transition for the successful applicant easier with some sector knowledge.
• Excellent customer service skills.
• Passionate about customer service and driven to deliver the best outcome for the customer.
• Excellent written and verbal communication which is in keeping with the professional image of the business.
• An ability to relay information with confidence and, when required, to seek support from peers to ensure the correct information is delivered.
• Good attention to details, an ability to use business systems to steer decision making.
• Strong administration and coordination skills.
• A born multi‑tasker with an ability to deal with multiple demands on their time and thrives in a fast‑paced environment.
• Pro‑active \”can do\” approach.
• Good team worker and player.
• Excellent time management, organisational and prioritisation skills.
• Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
• Professional and presentable.
• Reliable, flexible and friendly.
• Current legal right to work in the UK.

At DJ Alexander, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!