At a Glance
- Tasks: Manage financial operations and lead the debt recovery process for our letting business.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: Enjoy discounts, wellbeing resources, and competitive pay with bonuses.
- Other info: We celebrate diversity and offer great opportunities for professional growth.
- Why this job: Make a difference by helping tenants while developing your career.
- Qualifications: Experience in customer service or debt recovery is a plus.
The predicted salary is between 23500 - 24000 £ per year.
We are looking for a full‑time, permanent Debt Recovery Accounts Assistant for our Accounts & Property Support Team. The role will be based near the city centre in Edinburgh and will involve a standard work week of 35 hours, Monday‑Friday, 9 am‑5 pm. Salary ranges from £23,500 to £24,000.
Responsibilities
- Manage the day‑to‑day financial operations for our letting business, ensuring all rent payments are collected and paid to clients.
- Oversee various property support processes and coordinate activities throughout the office.
- Lead the debt recovery process, communicating with tenants in rent arrears via telephone, email and written correspondence.
- Maintain accurate case records in the system and liaise with landlords and tenants to agree payment plans or next actions.
- Prepare reporting for Team Managers and Department Heads, highlighting cases based on tenant responses.
- Arrange weekly review meetings to discuss next steps in outstanding cases.
- Coordinate doorstep visits with Property Managers to discuss arrears with tenants.
- Raise cases with the Housing & Property Chamber First‑tier Tribunal for Scotland and attend case‑management discussions where required.
Qualifications
- Experience in property service or customer service roles.
- Experience in debt recovery.
- Strong verbal and non‑verbal communication skills.
- Proven customer‑service abilities.
- Excellent organisational and problem‑solving skills.
- Confidence in relaying information to multiple stakeholders.
- Ability to multitask and prioritise workloads.
- Calm under pressure and ability to manage stressful situations.
Benefits
- Smart spending app with discounts at over 900 retailers and a wellbeing centre offering resources for health and mental wellbeing.
- Employee Assistance Programme providing free counselling support sessions.
- Smart Tech Scheme for new gadgets and appliances.
- Cycle2Work Scheme to reduce the carbon footprint.
- Enhanced family‑friendly leave for maternity, paternity, adoption and IVF.
- Competitive base pay with incentive commission and performance bonuses for eligible roles.
- Celebration and recognition of length of service.
- Retirement pension pot.
- Professional development funding to support qualifications and career growth.
- Company social events to foster camaraderie.
We value diversity and inclusion and welcome applicants of all nationalities, backgrounds, abilities and perspectives. All offers are conditional on verification of the right to work in the UK and a successful background screening check. Further details of this policy and procedure will be sent to successful candidates along with any conditional offer.
Debt Recovery Assistant employer: DJ Alexander
Join our dynamic team as a Debt Recovery Assistant in the heart of Edinburgh, where we prioritise employee wellbeing and professional growth. With a supportive work culture that values diversity and inclusion, you will benefit from competitive pay, comprehensive employee assistance programmes, and opportunities for career advancement. Our commitment to fostering a positive work environment is reflected in our regular social events and recognition of service, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Assistant
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like DJ Alexander. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Recovery Assistant
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to DJ Alexander.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on DJ Alexander's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at DJ Alexander
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with DJ Alexander.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at DJ Alexander will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former DJ Alexander employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
