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For Companies At a Glance
- Tasks: Manage property accounts and provide top-notch customer service to landlords and tenants.
- Company: Join DJ Alexander, a leading lettings and estate agency in the UK.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and professional development funding.
- Why this job: Be part of a dynamic team making a real difference in property management.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 22500 - 23000 £ per year.
Overview
Join to apply for the Client Accounts Administrator role at DJ Alexander. This is a permanent position located in our city centre office, Edinburgh. You\’ll work Monday to Friday, 9am – 5pm. The salary ranges from £22,500 – £23,000.
DJ Alexander is part of Lomond, the UK\’s leading network of lettings and estate agencies, covering Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff. We help people find, sell and let property, leveraging our local expertise.
What the job involves for a Client Account Administrator
- Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
- The department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
- Manage a range of property management tasks including maintaining customer service levels by handling enquiries from landlords and tenants via email and telephone, and coordinating workload to deliver excellent customer service.
- Processing invoices received from third party contractors.
- Processing bills from local authorities and utility suppliers.
- Dealing with landlord, tenant, and contractor queries.
- Other payment processing and ad hoc data entry tasks.
Qualifications and experience
- Ideally 1 year of Property Management experience, but not essential.
- Friendly and professional manner when dealing with clients.
- Ability to provide excellent customer service.
- Great oral and written communications skills.
- Meticulous attention to detail.
- Strong administrative and organizational skills.
- IT proficient.
- You might have the current legal right to work in the UK without restrictions.
What you can look forward to
- Smart spending app with discounts at over 900 retailers and wellbeing resources to support activity, healthy eating, financial wellbeing, and mental health.
- Employee Assistance Programme with free counselling sessions.
- Annual leave purchase scheme (buy up to 5 extra days).
- Smart Tech Scheme to access gadgets and appliances.
- Cycle2Work Scheme to help reduce carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay plus incentivised commissions and performance bonuses for most roles.
- Celebrations for length of service and other recognition.
- Support for retirement planning through pension provisions.
- Funding for professional qualifications to support your development.
- Company socials to promote team engagement.
DJ Alexander values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities and perspectives. Apply today to join a workplace that values you.
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Client Accounts Administrator employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accounts Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the property management sector. A personal recommendation can go a long way in landing that Client Accounts Administrator role.
✨Tip Number 2
Prepare for the interview by researching DJ Alexander and their values. Show us you understand their commitment to customer service and how you can contribute to their team. Tailor your responses to highlight your relevant skills and experiences.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your communication skills and make sure you can articulate your experience in property management clearly. We want to see your friendly and professional manner shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Client Accounts Administrator position.
We think you need these skills to ace Client Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Accounts Administrator role. Highlight any relevant experience, especially in property management or customer service, and don’t forget to showcase your attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what DJ Alexander is looking for. Keep it friendly and professional, just like we do!
Show Off Your Communication Skills: Since this role involves a lot of communication with landlords and tenants, make sure your written application reflects your great oral and written communication skills. Clear, concise, and friendly language goes a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at DJ Alexander
✨Know Your Numbers
As a Client Accounts Administrator, you'll be dealing with financial operations daily. Brush up on basic financial concepts and be ready to discuss how you would handle rent payments and invoices. This shows your understanding of the role and your readiness to tackle the tasks.
✨Customer Service is Key
Since this role involves a lot of interaction with landlords and tenants, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved client satisfaction—this will highlight your friendly and professional manner.
✨Attention to Detail Matters
Meticulous attention to detail is crucial in this position. During the interview, mention instances where your attention to detail made a difference, whether it was catching an error in a document or ensuring accurate data entry. This will demonstrate your capability to manage the varied tasks effectively.
✨Show Your IT Skills
Being IT proficient is a must for this role. Familiarise yourself with common property management software or tools that might be used in the industry. If you have experience with specific programmes, be sure to mention them during the interview to showcase your technical skills.
