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For Companies At a Glance
- Tasks: Manage property accounts and provide top-notch customer service to landlords and tenants.
- Company: Join DJ Alexander, a leading lettings agency in Scotland with a vibrant team.
- Benefits: Enjoy competitive pay, discounts, wellness resources, and professional development support.
- Why this job: Be part of a dynamic team making a real difference in property management.
- Qualifications: Customer service skills and attention to detail; property management experience is a plus.
- Other info: Diverse and inclusive workplace with fun company socials and growth opportunities.
The predicted salary is between 22500 - 23000 £ per year.
Job Description
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Account Administrator. This is a permanent position located in our city centre office, Edinburgh. You'll enjoy a work week of Monday to Friday 9am – 5pm. The salary ranges from £22,500 – £23,000, dependent on experience.
What the job involves for a Client Account Administrator: –
- Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
- As well as this, the department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
- This challenging role will put you on the front line, managing a range of property management tasks including maintaining customer service levels through managing the enquiries that come in from landlords and tenants.
- These will be in various forms or email and telephone. Making sure colleagues in managing the overall workload to ensure we deliver expectational customer service.
- Responsible for Processing invoices received from third party contractors
- Processing bills from local authorities and utility suppliers
- Dealing with landlord, tenant, and contractor queries
- Other payment processing
- Assisting with Ad hoc data entry tasks
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-
You need these qualifications and experience:
- Ideally 1 years Property Management Experience but not essential
- Friendly and professional manner when dealing with clients
- Able to provide excellent customer service
- Great oral and written communications skills
- Meticulous attention to detail
- Strong administrative and organizational skills
- IT proficient
- You might have the current legal right to work in the UK without restrictions
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
Client Accounts Administrator employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accounts Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DJ Alexander and understanding their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves dealing with clients and managing enquiries, being articulate and confident in your responses will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining the DJ Alexander family.
We think you need these skills to ace Client Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant property management experience and customer service skills to show us you're a great fit for the Client Accounts Administrator role.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you want to join DJ Alexander and how your background aligns with our values. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since this role involves dealing with landlords and tenants, make sure your written application demonstrates your excellent communication skills. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DJ Alexander
✨Know Your Stuff
Before the interview, make sure you research DJ Alexander and their operations in property management. Familiarise yourself with their services, values, and the local market in Edinburgh. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Client Accounts Administrator, you'll be dealing with landlords and tenants regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will demonstrate your ability to handle enquiries professionally.
✨Be Organised and Detail-Oriented
Highlight your administrative skills during the interview. Bring along a well-organised portfolio that includes your CV, references, and any relevant certifications. Mention specific tools or software you’ve used for data entry or financial management to showcase your IT proficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you determine if DJ Alexander is the right fit for you. Consider asking about their approach to team collaboration or professional development opportunities.
