At a Glance
- Tasks: Manage property accounts and provide top-notch customer service to landlords and tenants.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, professional development funding, and competitive pay.
- Other info: Dynamic team environment with opportunities for career growth and fun company socials.
- Why this job: Be at the forefront of property management and make a real difference in people's lives.
- Qualifications: Customer service skills and attention to detail; property management experience is a plus.
The predicted salary is between 27000 - 33000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out.
As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St.
Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers.
With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Account Administrator.
This is a permanent position located in our city centre office, Edinburgh.
You'll enjoy a work week of Monday to Friday 9am - 5pm.
The salary on offer is from £23,500pa.
- What the job involves for a Client Account Administrator: -
- Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
- As well as this, the department undertakes several supplementary property support processes.
This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
- This challenging role will put you on the front line, managing a range of property management tasks including maintaining customer service levels through managing the enquiries that come in from landlords and tenants.
- These will be in various forms or email and telephone. Making sure colleagues in managing the overall workload to ensure we deliver expectational customer service.
- Responsible for Processing invoices received from third party contractors
- Processing bills from local authorities and utility suppliers
- Dealing with landlord, tenant, and contractor queries
- Other payment processing
- Assisting with Ad hoc data entry tasks
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
You need these qualifications and experience
- Ideally 1 years Property Management Experience but not essential
- Friendly and professional manner when dealing with clients
- Able to provide excellent customer service
- Great oral and written communications skills
- Meticulous attention to detail
- Strong administrative and organizational skills
- IT proficient
- You might have the current legal right to work in the UK without restrictions
Here's what you can look forward to
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams.
It's our way of showing appreciation for your dedication.
At DJ Alexander, we value diversity and inclusion.
We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you.
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Client Account Administrator employer: DJ Alexander
DJ Alexander is an excellent employer that fosters a supportive and inclusive work culture in the picturesque setting of St Andrews. With a commitment to employee growth, we offer ongoing training and development opportunities, ensuring our team members thrive in their roles while enjoying a competitive salary and a focus on work-life balance. Join us to be part of a dynamic team that values diversity and prioritises exceptional customer service in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like DJ Alexander.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like DJ Alexander? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit DJ Alexander's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Client Account Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Client Account Administrator role at DJ Alexander, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at DJ Alexander
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where DJ Alexander operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to DJ Alexander. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at DJ Alexander.
