At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and providing support.
- Company: Join a growing DIY Building Supplies team in Stapleford, Nottingham.
- Benefits: Enjoy a competitive salary, 25 days leave, and an immediate start.
- Other info: Exciting growth opportunities in a fast-paced environment.
- Why this job: Make a real difference by helping customers and supporting a dynamic team.
- Qualifications: Friendly, organised, and confident with strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
We're Hiring | Customer Service Administrator
Location: Stapleford, Nottingham
Working Hours: Monday – Friday | 8:00am – 4:00pm
Salary: £27,000 per annum
Benefits: 25 days annual leave plus bank holidays
Immediate Start Available
As DIY Building Supplies continues to grow, we're looking for a friendly, organised and proactive Customer Service Administrator to join our team. This is a key role within the business and will be the first point of contact for our customers, helping ensure every enquiry is handled professionally and efficiently.
Your responsibilities will include:
- Answering incoming telephone calls and directing enquiries to the relevant department
- Responding to customer service enquiries via phone and email
- Providing delivery updates and assisting with order queries
- Managing customer information and enquiries using our CRM system
- Updating customer records and ensuring information is accurate
- Managing the company inbox and distributing enquiries to the appropriate team
- Providing general administrative support across the business
We're looking for someone who is:
- Friendly, professional and approachable
- Highly organised with excellent attention to detail
- Confident speaking with customers over the phone
- Comfortable using CRM systems and Microsoft Office (or quick to learn new software)
- Strong communication and organisational skills
- Able to work well in a fast-paced environment
- A team player with a positive attitude
You’ll be joining a growing business with a great team and an exciting future. We've recently expanded our sales structure and this role is an important part of the next stage of our growth.
If this sounds like you, we'd love to hear from you.
Customer Service Administrator in Nottingham employer: DIY Building Supplies
At DIY Building Supplies, we pride ourselves on fostering a supportive and dynamic work environment in Stapleford, Nottingham. As a Customer Service Administrator, you'll enjoy a competitive salary, generous annual leave, and a Monday to Friday schedule that promotes work-life balance. We are committed to employee growth, offering training and development opportunities to help you thrive in your role and advance your career within our company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DIY Building Supplies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DIY Building Supplies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DIY Building Supplies:Your cover letter is your chance to shine! Tell us why you want to work at DIY Building Supplies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DIY Building Supplies!
How to prepare for a job interview at DIY Building Supplies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
