At a Glance
- Tasks: Analyse customer behaviour and drive improvements in digital experiences.
- Company: Join Currys, a leading eCommerce team in London.
- Benefits: Ongoing training, skills development, and a commitment to inclusion.
- Other info: Collaborative environment with opportunities for career growth.
- Why this job: Make a real impact on customer experiences using data-driven insights.
- Qualifications: Experience in digital analytics and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Currys, as part of our eCommerce team, you’ll help us better understand how customers interact with our digital experiences, using data and insight to drive improvements across our websites and digital products.
Role overview
- Analyse customer behaviour across our digital channels to identify trends, pain points and opportunities for improvement.
- Produce insights, reports and dashboards that help shape product, design and optimisation decisions.
- Support experimentation and A/B testing programmes, measuring the impact of changes on customer experience and commercial performance.
- Work closely with UX, Product and Ecommerce teams to understand customer needs and prioritise improvements.
- Monitor digital performance, identify issues and opportunities, and drive continuous optimisation across our customer journeys.
- Support the development of self‑service reporting and the use of AI‑powered tools to improve insight generation and team efficiency.
Qualifications
- Experience in a digital analytics, UX research, customer insight or ecommerce analytics role.
- Strong hands‑on experience with Contentsquare or a similar digital experience analytics platform.
- Experience using web analytics tools such as Google Analytics or Adobe Analytics.
- Strong analytical skills with the ability to translate data into meaningful recommendations.
- Excellent communication skills and the ability to present insights to a range of stakeholders.
- A collaborative approach and passion for improving digital customer experiences.
- Experience of A/B testing and experimentation.
- Familiarity with user testing and UX research methods; retail or ecommerce experience.
- Experience using AI tools to support analysis and reporting.
Benefits
We offer a range of benefits designed to help you develop the career you want, including ongoing training and skills development.
EEO statement
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
UX Analyst employer: Dixons Carphone
At Currys, we pride ourselves on being an excellent employer, offering a vibrant work culture at our London Campus in Waterloo that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training and skills development opportunities, ensuring you can thrive in your role as a UX Analyst while contributing to meaningful improvements in our digital experiences. Join us to be part of a diverse team where every voice matters, and enjoy the unique advantage of working in a dynamic eCommerce environment that values insight-driven decision-making.
