At a Glance
- Tasks: Support our Customer Service Centre by communicating with customers and managing delivery operations.
- Company: Join a leading tech recycler and repairer in the UK.
- Benefits: Permanent role with on-the-job training and skills development.
- Other info: Embrace diversity and inclusion in a fast-paced environment.
- Why this job: Make a real impact on people and the planet while working in a dynamic team.
- Qualifications: Customer service experience and proficiency in Excel and Word.
The predicted salary is between 27641 - 27641 £ per year.
Location: Stanford‑Hope, Tilbury Customer Service Centre
Employment: Permanent, Full Time
Grade: 2
Salary: 27,641.64 GBP
Shift Pattern: 8‑day rotating shifts
We are looking for a proactive and organised Administrator to support our Customer Service Centre. The role involves communicating with customers, providing administrative support and ensuring the smooth operation of the Home Delivery network.
Role overview:
- Communicating with our internal and external customers
- Assigning delivery drivers with their routes
- Completing administrative tasks, including producing data for reporting
- Supporting the entire Currys team with queries or support where required
People skills are essential, and you will deliver customer service that puts our customers first while continually striving for excellence.
Essential qualifications:
- Some experience or exposure to providing customer service
- Passion and enthusiasm for working in a fast‑paced team
- Experience with Excel and Word
We provide on‑the‑job training and the opportunity to learn skills for life, both inside and outside the workplace. As the biggest recycler and repairer of technology in the UK, we give you a chance to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do.
Administrator in Stanford-le-Hope employer: Dixons Carphone
At Currys, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusion and diversity. Located in Stanford-Hope, our Customer Service Centre provides a supportive environment where employees can thrive through on-the-job training and opportunities for personal growth. Join us to make a meaningful impact while enjoying the benefits of a permanent, full-time role with a competitive salary and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stanford-le-Hope
✨Tip Number 1
Get to know the company! Research Currys and their values, especially around customer service and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
Show off your tech skills! Brush up on Excel and Word, and be ready to discuss how you've used these tools in past roles. Maybe even bring examples of reports or documents you've created to demonstrate your proficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Currys. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Administrator in Stanford-le-Hope
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your passion for helping others!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Administrator role and how you can contribute to our Customer Service Centre. Keep it friendly and professional!
Show Off Your People Skills:Since this role is all about communication, make sure to mention any relevant experiences where you’ve successfully interacted with customers or worked in a team. We love seeing those people skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dixons Carphone
✨Know Your Role
Before the interview, make sure you understand the Administrator role inside out. Familiarise yourself with the key responsibilities like communicating with customers and supporting the delivery network. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role requires excellent people skills, think of examples from your past experiences where you've successfully communicated with customers or resolved issues. Be ready to share these stories during the interview to demonstrate your ability to put customers first.
✨Brush Up on Excel and Word
As you'll be using Excel and Word regularly, it’s a good idea to review your skills in these applications. Consider preparing a few examples of how you've used them in previous roles, especially for tasks like data reporting or administrative support.
✨Embrace the Company Culture
Research the company’s commitment to inclusion and diversity. Be prepared to discuss how you can contribute to this culture. Showing that you align with their values will set you apart as a candidate who not only fits the role but also the team.
